Customer Service Administrator

Customer Service Administrator

Norwich

From £28k per annum dependent on experience

Staffing Innovations are working with a successful and forward thinking engineering company in Norwich that is leading the way in its field. With significant expansion this is an exciting time to be joining the business.

We are looking for an experienced Customer Service Administrator with a background in engineering or trade counter operations to join this successful team.

Key Areas of Responsibility

* Assisting the sales department with orders and queries.

* Monitoring sales emails and distributing as required.

* Obtaining price and availability from suppliers.

* Set up new parts and prepare quotations for sales team.

* Turn sales quotations into active sales orders.

* Raise sales orders for field sales team's customers

* Collating, analysing and reporting on sales information to the business as follows:

* Stock management (purchasing, demand forecasting, supplier relations, goods-in, inventory control & organisation.)

* Liaising with couriers/brokers, researching rates, tracking orders globally, filing parcel enquiries and claims.

* Maintaining stock levels and parts storage for retail, trade and workshop needs.

* Placing orders, receiving/unpacking deliveries, liaising with suppliers, organisation of the parts storage area and stock taking.

* Researching new product lines, locating alternative products & forecasting demand to maintain consistent supply of products.

The Successful Customer Service Assistant will have the following:

· Ability to work within strict standards and procedures.

· Ability to understand and follow instructions.

· Good communications skills.

· Ability and aptitude to learn. Flexible and adaptable.

· Demonstrate a positive "can do" approach to work.

· Ability to function well within a team environment.

· Adhere to company Quality, Health, Safety policies.

· Customer and Quality Focus.

Monday to Friday

40 hour week 8.30 to 5.00 with a ½ hour lunch break.

The company offers many benefits to its team:

25 days holiday plus statutory days.

Auto enrolled pension scheme at 3% company contribution – following probationary period.

3 x Life insurance Cover – following probationary period.

Free Tea & Coffee

Free parking on site.

If this role is of interest, please send a full up to date CV to Claire @ Staffing Innovations