Quality Manager

Quality Manager

We are working with our high volume manufacturing business client based on the outskirts of Norwich. They have a new opportunity for a Quality Manager to join their team, the successful candidate will have significant experience in a high-volume manufacturing environment with experience of working in Quality Assurance and Quality Control at management level as well as knowledge of Six Sigma/Lean Manufacturing.

• To ensure products and services meet the requirements of the certified Quality Management System (QMS) and Product approvals are maintained
• Maintain certification of the QMS and applicable product accreditations
• To assist in the development and deployment of the Quality Strategy for the group
• Contribute to the creation and implementation of group best practice quality vision, policies, processes and procedures to aid and improve operational performance
• Have responsibility for the Implementation and effectiveness of the Group Quality Management System with support from the Senior Management Team
• Manage and lead the Sites Quality & C.I Teams on Projects.

• Significant experience in a high-volume manufacturing environment, preferably fenestration
• Experience of working in Quality Assurance and Quality Control at management level
• Six Sigma/Lean Manufacturing knowledge/skills advantageous
• Experience of dealing with Internal and external customers and suppliers

• Adhering and promoting Group Health, Safety & Environment Policies and Practices
• Act as the authority on all Quality aspects
• Continuous and consistent development, implementation and maintenance of to enhance product & service quality and increasing customer satisfaction
• Ensuring provisions for staff training and compliance with the requirements of the QMS are available
• Responsible for ensuring the planning and execution of product & QMS internal audit programme
• Documenting and controlling containment, correction, corrective and preventive actions related to non-conforming outputs
• Investigation of customer claims
• Development of the QMS in line with the company strategy and framework requirement
• Gathering and analysing of data for communication to the business
• Identification of risks and opportunities in the QMS that may affect safety, customers, and the company strategy & achievement of objectives
• Champion a program for the implementation and sustainment of a continuous improvement culture
• Introduce new systems and procedures where appropriate
• Train others in all aspects of the QMS and application of procedures
• Undertake product and process audits of the Quality Management System (QMS)
• Design and implement Control Plans
• Management of the internal teams in the sign-off of parts and the resolution of internal/external quality concerns
• Responsible for establishing and maintenance of quality records, instructions, standards and documentation
• Lead regular meetings with representatives from appropriate departments to establish an action plan for improving quality / operational KPI's associated to the business.
• In conjunction with the Procurement function, reduce the effect of non-conforming supplier materials provided by 3rd parties
• Produce written reports and perform presentations
• Identify business improvement opportunities within the organisation
• Identify and deploy the technical skill sets, resource levels and systems to deliver quality, including the engagement of external resources as required
• Set quality & department objectives/KPIs and review and assess ongoing performance of direct reports
• Ensure KPIs are met by working to the overall strategic plan, ensuring this is communicated to the team
• Report on achievement of targets and identify any actions required

• Manage, coach and develop a high performing Quality Team that meets agreed objectives and which delivers best practice results, added value and continuous improvements
• Manage and lead the team, ensuring adequate staffing levels
• Motivate and coach the team to operational success
• Monitor the completion of tasks and ensure good performance and record on appropriate systems
• Consistently promote high standards through personal example and roll out so that each member of the team understands the standards and behaviours expected of them
• Provide technical expertise to the team
• Manage absences, holidays and expenses etc.

• Responsible for achieving budget and forecast

• Excellent leadership and person- management skills
• Excellent interpersonal skills with the ability to communicate effectively within a team and engage with stakeholders at all levels of the business
• Ability to manage a variety of cross-functional team members
• Excellent written, verbal and presentation skills with good attention to detail
• Excellent organisational and follow-up skills
• Competent in problem solving, team building, planning and decision making
• Commercially aware
• Results and performance driven

Technique-Recruitment…