Triage Support Volunteer – VH

Role

Age UK Norfolk provides information and advice on issues that affect older people, their families, carers and friends through their website, drop‑in and telephone helpline. Triage Support volunteers will deal with live calls and messages through the helpline which will involve clients wanting information about Age UK Norfolk services but also those seeking information and advice across the partnership for Norfolk.

The amount of training involved means this is a role that requires commitment and with the experience gained could lead to further training and development. This is an ideal and rewarding role with someone who has background knowledge in Information and Advice, Social Care, Public Services and Wellbeing.

The role is based at the Age UK Office at the Henderson Business Park in Norwich.

Flexible to suit the volunteer and can work between the hours of 9am and 5pm Monday to Friday. Ideally a minimum of 3 hours per week.

Age UK Norfolk is an independent, local charity with over 75 years’ experience of supporting older people and their families living in Norfolk. Age UK Norfolk raises its own funds and fund raises locally to provide vital services across the county.

Our relationship with other Age UK charities allows us to share knowledge and expertise, and to actively promote the wellbeing of older people through collective national and local campaigning.

If you are interested in this role and would like to apply or would like more information, contact the Volunteer Hub at Merchants’ Place – E:  T:

Alternatively, you can complete an online registration form and your details will be sent to us directly. A link for the form can be found on our Volunteer Hub page on our website.