Account Manager; Marketing Agency

R13 are recruiting on behalf of a growing creative and digital agency in search of an Account Manager to join their Norwich-based client services team.

This role sits within a fast-paced, collaborative agency environment and is suited to someone with agency experience who enjoys variety, autonomy and being close to the work. Unlike larger agencies, this team does not operate in strict siloes, you’ll support across projects based on priority, skillset and where help is most needed. You won’t own a fixed portfolio of clients, instead, you’ll contribute where your experience adds the most value at any given time!

This is a hands‑on role for someone happy to roll their sleeves up and get involved in delivery as well as client management. Working Monday to Friday, full time hours out of Norwich based offices (with occasional travel to London).

This independent agency delivers a mix of brand-led, digital and web-based projects for a varied client portfolio from charities to international corporate. With a close-knit client services team and a flexible way of working, the culture is collaborative, adaptable and delivery-focused where team members are encouraged to contribute across accounts and disciplines in a non-rigid structure of working.

• 25 days annual leave + bank holidays
• Collaborative, non-siloed agency environment
• Exposure to both brand and digital/web projects
• Opportunity to work closely with senior agency leadership
• Occasional London client exposure
• Supportive, fast-moving team culture

• Supporting the management of client relationships across a range of projects.
• Acting as a key point of contact between clients and internal teams.
• Coordinating timelines, deliverables and project activity.
• Supporting both brand-led and digital/web-based work.
• Translating client requirements into clear internal briefs.
• Assisting with project planning, delivery and day-to-day client communication.
• Rolling up your sleeves to support where required across the client services team.
• Adapting quickly to changing priorities in a dynamic agency environment.

• Previous agency-side experience in an account management or client services role.
• Comfortable working across multiple projects simultaneously.
• Happy in a fast‑paced, flexible environment.
• Proactive, adaptable and solutions-focused.
• Strong communication and relationship‑building skills.
• Organised, detail-aware and delivery-driven.
• Open to working across both digital and brand projects.
• Willing to travel occasionally to London.

To hear more details about this opportunity,  to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful.