Mediation Officer

Catch
22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3

Ps'. We have been at the heart of public service delivery for over 200 years, designing and delivering services that transform disadvantaged lives and build stronger communities.

Weachievethis in two ways. Firstly, we improve lives on the frontline through delivery of public services. Secondly, we useour knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help.

With the heart of a charity and the mindset of a business,we are uniquely placed to deliver on this challenging agenda.

Our Community Mediation Service aims to provide a service that helps people find long lasting, realistic solutions to the conflicts affecting their lives and to support public services and local authorities by stopping disputes from escalating and reducing the need for enforcement action. We are a person centred service that aims to give people the best possible chance of good outcomes and have to be flexible and creative in the way we work.

We are seeking a skilled and empathetic Mediation Officer to join our organisation. In this role, you will serve as a neutral facilitator in resolving disputes and conflicts between parties. You will utilise your expertise in conflict resolution to help individuals and organisations reach mutually acceptable agreements while maintaining professionalism and confidentiality throughout the mediation process.

• Facilitate mediation sessions between disputing parties, ensuring a balanced and neutral environment
• Conduct thorough assessments of disputes to understand underlying issues and develop appropriate resolution strategies
• Prepare comprehensive mediation documentation, including agreements, settlement terms, and case summaries
• Guide parties through the mediation process, explaining procedures and expectations clearly
• Maintain strict confidentiality and impartiality throughout all mediation proceedings
• Communicate effectively with stakeholders, including clients, legal representatives, and organisational staff
• Document mediation outcomes and maintain detailed case records in compliance with organisational standards
• Analyze conflict patterns and provide recommendations for dispute prevention
• Stay current with mediation best practices, legal requirements, and procedural updates
• Provide support and guidance to parties on implementing agreed-upon resolutions
• Mediation certification or formal mediation training from a recognised institution
• Full Driving license

Hours of work 7.4 Flexibility
will be needed over a five-day period, Monday to Friday depending on the needs of the service and client group.

Contract
Permanent

Location
This role will be based from home with some travel required around Norfolk to meet the needs of the service and client group.

See the benefits of working for Catch
22 here .

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch
22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch
22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media.

If you are applying for this role and are care experienced/care leaver, Catch
22 offers a mentor to assist with the application process. Please contact  if you would like to find out more about this support. This information will not be passed to the team recruiting for this position. For more information about the Propel Programme and a guide for candidates who wish to join the programme, please see here . You can also watch an animation on the programme here .