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Service Manager

Job in Norwich, Norfolk County, NR2, England, UK
Listing for: Domus Recruitment
Full Time position
Listed on 2026-01-29
Job specializations:
  • Management
    Healthcare Management
  • Healthcare
    Healthcare Management
Salary/Wage Range or Industry Benchmark: 30000 GBP Yearly GBP 30000.00 YEAR
Job Description & How to Apply Below

Domus is in search of a dedicated Service Manager for a leading provider of care, to join a residential care setting supporting adults with Learning disabilities, Autism, Mental health needs, and Complex care requirements. This is an exciting opportunity to lead a skilled team and make a real difference in people’s lives.

Role

As Service Manager, you will work closely with the Registered Manager and a second Service Manager to ensure the smooth and effective running of the service. You will lead, mentor, and inspire a team of staff while maintaining the highest standards of care, safeguarding, and compliance.

Key Responsibilities
  • Lead by example, promoting safe and effective working practices.
  • Support, mentor, and develop staff through supervision, appraisals, and coaching.
  • Develop, implement, and review person‑centred support plans and risk management plans.
  • Conduct audits of care documentation, health action plans, and risk assessments.
  • Act as a point of contact for residents, families, and staff.
  • Investigate complaints, incidents, and concerns.
  • Ensure compliance with safeguarding procedures, company policies, and regulatory standards.
  • Maintain accurate records in line with data protection legislation.
  • Conduct health & safety and lone‑working risk assessments.
The Ideal Candidate
  • Experience supporting adults with learning disabilities, autism, or mental health needs.
  • Level 3 Diploma in Health & Social Care (or working towards Level
    5).
  • Experience managing staff, including rotas, appraisals, and disciplinary processes.
  • Strong leadership skills with the ability to motivate and inspire teams.
  • Person‑centred approach with the ability to “see the person behind the behaviour.”
Why Join
  • Competitive salary of £30,000 per annum with a £3,000 joining bonus.
  • Opportunities for career progression and professional development.
  • Work in a unique, supportive, and engaging residential care environment.

If you are interested in this position, please apply, or for more information contact Luke Bown at Domus Recruitment. As part of our continual pursuit of quality candidates, we appreciate and reward candidate recommendations from you. If we successfully secure them a position, we will reward you with £300 – if you recommend a new candidate to us that is not already registered with us and we secure them a role for a minimum of 1 month.

So, if this position is not for you but you know someone who might be interested, why not earn a bit of cash anyway?

Job Info

Job Title:

Service Manager

Company:
Domus Recruitment

Location:

Posted:
Jan 26th 2026

Closes:
Feb 26th 2026

Sector:
Management

Contract:

Permanent

Hours:

Full Time

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