Third Party Capture Motor Claims Handler

Third Party Capture Motor Claims Handler

Hybrid working (once reached competency).

Working hours:

37.5 hours per week, shifts between 8am-8pm with a minimum of one late shift per week (12-8pm). Every other Saturday 8am-1pm, with lieu time taken in the week. You will need to be flexible on working days.

As a Third-Party Capture Motor Claims Handler, your purpose is to contact claimants involved in an accident with our policyholder and convert them into accepting our services to deal with their vehicle damage claim, as well as any replacement vehicle needs. If they accept our offer, you will be responsible for arranging their vehicle damage to be dealt with, as well as instructing a replacement vehicle to be supplied and/or offering cash alternatives.

• Case Management:
  Work through your team’s case load efficiently to achieve monthly targets, both individually and collaboratively.
• Quality Assurance:
  Maintain a high standard of accuracy and compliance to meet internal and external audit requirements.
• Customer Service:
  Deliver professional standards of service to internal and external customers.
• Communication:
  Handle inbound and outbound calls and correspond with all relevant parties via telephone or email.
• Supply Chain Coordination:
  Instruct the relevant supply chain to contact the claimant and initiate the claim process.
• Commercial Awareness:
  Upsell company services to prevent claimants from using alternative providers.

• Previous experience within motor insurance or credit hire would be desirable, but not required.
• Strong verbal and written communication for handling calls and email correspondence.
• Attention to detail & accuracy.
• Skilled in upselling services and handling objections.
• Ability to prioritise workload, manage time effectively, and work under pressure in a fast‑paced environment.
• Proactively prioritise tasks to ensure deadlines are met.
• Decisive decision making.
• Enthusiastic, determined and target driven to achieve results individually and as part of a team.
• Willingness to learn and ask questions to support in own development.
• Computer literate.

• 25 days holiday plus bank holidays and wellbeing time. Plus, an option to buy and sell holiday.
• Smart casual dress code.
• Pension scheme.
• Annual UK awards night and charity fundraising events.
• Progression opportunities, plus access to learning and development resources including Linked In Learning, Coursera, Lean Six Sigma training and exams.
• Free yearly eye test and discount on new frames and lenses.
• Group life assurance & income protection.
• Private medical insurance (optional).
• Employee Assistance Program (EAP).
• Volunteers week.
• Optional flexible benefits (at a cost to you): cycle to work scheme, critical illness insurance, dental insurance, health screening, travel insurance, home technology, share save scheme and give as you earn.

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry. We empower communities and businesses to make better decisions on risk, faster.

Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran’s status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Location:

Norwich, England, United Kingdom