Senior Service Desk Analyst, Clarion GROUP Limited

Location

Hybrid / Norwich or London

London: £36,469 to £50,145 per annum
National: £33,593 to £46,190 per annum

36 hours per week – flexible options considered

Permanent

Wednesday 4th March 2026 at midnight

As a Senior Service Desk Analyst, you will provide second‑line technical support for all teams within Data, Digital and Technology (DDaT) r responsibilities include handling complex incidents, service requests and problems, acting as a technical escalation point, and bridging the gap between end‑users and technical solutions. You will work closely with technical delivery teams to ensure the smooth implementation of new services and updates, requiring expertise across a range of technical areas.

• In‑depth working knowledge of Microsoft technologies, including Windows operating systems, M365, Dynamics, Mac devices and Mac OS/iOS, and network fundamentals.

• Proven experience leading small to medium‑sized technology delivery projects, configuring and maintaining ITSM tools.

• Holding certifications in Microsoft fundamentals (M365, D365, Azure) and ITIL.

• Solid understanding of cyber security, business intelligence reporting, websites and customer journeys.

We offer competitive salaries, a flexible hybrid working model (at least one day per week from the office), and a range of benefits that support your lifestyle. Your health and well‑being are our priority.

You must be eligible to work in the UK;
Clarion can’t offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.