Receptionist - General Medical Outpatients

Overview

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

Could you help us provide great patient friendly service? Are you looking for an exciting challenge working as part of a busy team? If so, General Medical Outpatients are looking for a receptionist to join their friendly team. We are looking for an enthusiastic, motivated individual to join our reception team in General Medical Outpatients. General Medical Outpatients is a very busy area which has clinics covering 5 specialities across 3 Care Groups, including Endocrinology, Renal and Gastroenterology.

Our receptionists prep for the 12 clinics per day, greet patients and their relatives and outcome the clinics on PAS as well as providing admin support for the nursing staff and the clinicians. If so, we would love to hear from you!

Part time: 31.5hrs per week

Interview date: 19th February 2026

• Provide a high-quality reception and support service within the Outpatients Department and communicate effectively with patients, relatives, the general public and a wide range of multi-professional staff.
• Input patient information onto the Patient Administration System (PAS) in real time and ensure accurate data entry in line with Trust policies.
• Offer admin support for nursing staff and clinicians and support the technical staff with a versatile, multitask approach.

• Enthusiastic, motivated individual with the ability to communicate well with patients, their relatives and staff at multiple levels.
• Ability to cope with a large number of different tasks simultaneously (versatile approach).
• Experience or ability to perform real-time data entry onto the PAS and follow Trust Policies and Procedures on data collection and confidentiality.

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

• Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
• Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
• Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.
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