Integrated Care Co-ordinator Service Lead

Overview

Integrated Care Coordinator Service Lead | 9676 | Secondment opportunity/Fixed term contract for 18 months | 37 hours per week | £43,822 to £48,227 per annum | Grade K | Norwich

We are looking for a motivated Service Lead for Integrated Care Coordinators (ICC) to support the delivery and development of local services, strengthen partnerships across health, social care and community services, and guide ICCs to provide high-quality, person-centred care.

Integrated Care Coordinators (ICCs) play a key role in the NHS Neighbourhood Health model by joining up care and improving communication across GP practice, NHS organisations, mental health, social care and community services.

Working across Central Norfolk (North Norfolk, South Norfolk, and Norwich), ICCs follow shared standards while adapting to the needs of the communities they serve. ICCs identify people who need extra support, coordinate care from multiple professionals, and ensure individuals and their carers receive timely, seamless, and person-focused care. By helping teams communicate and work together, ICCs support people to stay independent, reduce unnecessary hospital admissions, and help build healthier, stronger communities.

• Support the delivery and development of ICC services, helping the team to work effectively and consistently.
• Ensure processes and standards are followed across ICC teams, including referral handling, communication, and data recording.
• Make day-to-day operational decisions to support smooth running of the service.
• Work with colleagues across health, social care, and community services to provide guidance, training, and ongoing support for ICCs.
• Represent the ICC team in local meetings, sharing updates and demonstrating the impact of their work.
• Provide supportive and inclusive leadership to ICCs and Team Leaders across Central Norfolk.
• Help manage staffing and resources to ensure a consistent, effective service.

• Experience working in health, social care, or a related field.
• Excellent communication, leadership and problem-solving skills.
• Experience managing staff, navigating competing priorities and delivering service improvements.
• Confidence in using digital systems and a willingness to develop your skills further.

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as the Norfolk Rewards employee discounts programme
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

These are some benefits you can enjoy by working for Norfolk County Council.

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in my Oracle using your  or  email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 22 January 2026

All other applicants closing date: 01 February 2026