Therapy Support Services Secretary

12 month Fixed term/secondment opportunity until 31st March 2027

We are looking to recruit a motivated and enthusiastic individual to join the Psychology Admin team, providing administrative support to the Paediatric Psychology Service.

The Paediatric Psychology team are a friendly and dynamic team consisting of 7 Clinical Psychologists, 1 Assistant Psychologist and 3 Trainee Clinical Psychologists. We offer support to children, young people and their families within several different medical specialties including: epilepsy, cancer, diabetes, NICU, healthy futures, gastroenterology and rheumatology.

This role provides the opportunity to work alongside, and share an office, with two experienced Psychology Secretaries.

The hours are part time: 30 hours per week

Your main responsibilities will include:

• typing clinical letters and correspondence
• arranging follow-up appointments with patients
• organising and managing meetings/room bookings
• dealing with telephone and email enquiries
• supporting team leaders and Admin managers
• organising and collating clinical information/measures
• supporting clinical psychology files
• assisting management of psychology patient databases
• participating in the smooth running of the department

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.

If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

Interview date: 23rd February 2026

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students.

We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Overview of Essential Responsibilities
:

1. To type all clinical letters, outcomes and correspondence within trust time frames, using digital dictation software.

2. Manage workload efficiently and effectively with regard to priorities and use of time.

3. To support the provision of an efficient and effective secretarial service across Therapy Support Services.

4. To provide cover across the secretarial team as required using core and specialist knowledge and competencies

5. To receive telephone calls and enquiries and to deal with those items which do not need to be referred on.

Personnel

6. To support the Admin Manager with the development and review of policies and systems for the management of secretarial duties.

7. To support the Admin Manager with the setting of standards for secretarial work carried out by the team and implementing monitoring processes

8. To support the Admin Manager with the maintenance, review and revision of effective office systems to manage all work undertaken by the team

Communication

9. To communicate responsibly and effectively with all staff, patients and visitors. To use information gathered in a professional manner ensuring patient confidentiality in line with the Trust Code of Conduct

10. To communicate effectively with the Admin Manager and other members of the secretarial team as required regarding ongoing work

11. To attend secretarial team meetings

12. To take and type minutes from departments meetings

Please view the attached job description for full details of the role.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of…