General Practice Prescribing & Dispensing Operations Manager

GENERAL PRACTICE PRESCRIBING & DISPENSING OPERATIONS MANAGER

The Humbleyard Practice is seeking a capable and highly motivated leader to join our team to manage prescribing & dispensing operations. This is an opportunity for someone with a medicines management background and proven leadership and management skills to help the Practice meet our mission of sustained delivery of high-quality primary healthcare.

Candidates will embrace our core values of: compassion & kindness, professionalism, growth, candour, and promoting an uplifting work environment.

The candidate

Applicants should have a background and associated qualifications related to medicine management and demonstrate evidence of continual professional development. A pharmacy technician qualification and experience would be beneficial but not essential. We are a practice that invests heavily in the professional development of its staff and this role would be perfect for someone to grow their capability within the primary care setting.

An empathetic style of leadership is required to ensure our dispensing and prescribing teams work to the best ability, efficiently and that quality and performance objectives are met. Interested candidates should refer to the attached job description and person specification.

Recruitment process

The closing date for applications is 27th February but may close earlier should sufficient applications be received.

The Prescribing & Dispensing Operations Manager will lead the practice s medicines management, prescribing quality, and dispensary operations to ensure safe, efficient, cost-effective, and patient-centred service delivery.

This role is ideal for an experienced manager with demonstrable expertise in prescribing optimisation, dispensary management (community or GP), and NHS medicines quality schemes.

The postholder will support the Business Manager to drive a series of strategic and operational objectives, including:

• Improving dispensing profitability and operational efficiency
• Delivering against Norfolk’s Prescribing Quality Scheme (PQS) and other income-generating programmes
• Optimising repeat prescribing workflows, medicines reviews, and long-term condition management support
• Ensuring compliance with CQC standards related to medicines management
• Providing specialist input to the wider practice management team (HR, premises, IT and governance)

We are a large, semi-rural, dispensing, research and GP training Practice operating over three surgery sites just to the southwest of the fine city of Norwich. We have a fast-growing list size of over 22,300 patients and we are part of the Ketts Oak Primary Care Network. The Practice is growing at a rapid pace with a new large medical centre on the planning horizon.

Potential candidates are encouraged to contact the Business Manager, Chris Stace (via ) to discuss the role further.

JOB DESCRIPTION

Prescribing & Dispensing Operations Manager

Hours: Full-time (30 to 37.5 hours per week)
Location: Large Dispensing GP Practice (22,300 patients)
Reports to: Business Manager / GP Partners Direct Reports: Dispensary Supervisors/Dispensers (x6 staff), Medicines Management Support Roles

One Year Fixed Term Contract extendable based on mutual assessment.
Salary: Competitive, dependent on experience (in NHS Band
7)

1. Job Purpose

The Prescribing & Dispensing Operations Manager will lead the practice s medicines management, prescribing quality, and dispensary operations to ensure safe, efficient, cost-effective, and patient-centred service delivery.

This role is ideal for an experienced manager with demonstrable expertise in prescribing optimisation, dispensary management (community or GP), and NHS medicines quality schemes.

The postholder will support the Business Manager to drive a series of strategic and operational objectives, including:

• Improving dispensing profitability and operational efficiency
• Delivering against Norfolk’s Prescribing Quality Scheme (PQS) and other income-generating programmes
• Optimising repeat prescribing workflows, medicines reviews, and long-term condition management support
• Ensuring compliance with DSQS, controlled drugs legislation, cold chain procedure, SOPs, and GPhC/NHS standards
• Lead projects to redesign workflows, automate processes, and optimise space and technology use

A. Strategic Leadership Prescribing & Medicines Optimisation

• Lead the practice s prescribing quality agenda, ensuring rational, safe, and cost-effective prescribing across all clinicians.
• Maximise income and performance against the Norfolk Prescribing Quality Scheme (PQS), ICB medicines initiatives, and other relevant frameworks.
• Analyse ePACT2, Open Prescribing, ICB dashboards, and practice audits to identify trends and opportunities.
• Work collaboratively with GPs, pharmacists, pharmacy technicians, nurses, and the ICB Medicines Management Team.
• Implement proactive LTC/prescribing projects to reduce cost, waste, and clinical risk; e.g.,…