Pooled receptionist Women & Children's Services

Responsibilities

• Provide high‑quality reception and support service within inpatient and outpatient settings, communicating effectively with patients, relatives, the public and a wide range of multi‑professional staff.
• Support technical, secretarial, medical and nursing staff of the Department.
• Carry out receptionist duties: prioritise and arrange appointments, maintain appointment systems, identify test requests and investigations, and co‑ordinate the various clinics within the department.
• Deal with patients and staff enquiries in person or by telephone, in a courteous and confidential manner.
• Ensure patient safety and well‑being in the waiting area prior to appointment calls and alert appropriate staff to any cause for concern.
• Keep a log of telephone requests for investigations, prioritise, and convey messages to the appropriate technical staff.
• Maintain appointment lists and prepare them in readiness for clinical work.
• Obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• Maintain a record of the transfer of notes to and from the department.
• Understand the 18‑Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate.
• Liaise with secretaries and other departments within the Trust to ensure case notes, X‑rays and referrals are available for every patient attending an outpatient clinic; liaise with external stakeholders to obtain referrals if necessary.

• Current UK professional registration where required.
• Organised, methodical and able to handle a large number of different tasks simultaneously.
• Excellent communication skills and ability to maintain confidentiality.
• Required to obtain a DBS check where working with children or adults.
• Will be subject to suitability checks including previous NHS service and criminal record checks.

The position is a permanent contract requiring flexible working patterns to ensure coverage 7 days a week and may involve any time in a 24‑hour period. The role supports all reception teams across the Division, including wards and outpatient reception areas.

We value equality in our team and recruit from all sections of the community. We recognise the wealth of talent among people with a disability and may consider candidates under the Guaranteed Interview Scheme where applicable.