Medical Receptionist

Full Time Medical Receptionist 37 Hours over 5 days

We are looking for a receptionist for 37 hours per week working over 5 days, covering hours between .

You will be an enthusiastic and well motivated individual who enjoys working as part of our team. Our receptionists are integral to the smooth running of our Practice, providing high quality and patient focused care.

You should have excellent communication skills, both written and oral, and proven customer/patient service skills. You will need to be able to remain calm when working under pressure and be able to manage patients expectations positively.

Computer literacy, reliable attendance and good time keeping are all essential.

Previous experience in this role would be helpful but full training will be provided for the right person.

If you are selected for interview, you will be given the opportunity to sit with the reception team for a short period.

Previous applicants need not apply.

Our receptionists main duties and skills include:

• being the first point of contact for our patients on the telephone and in waiting area.
• booking patients into appropriate appointments with the clinical staff in line with the needs of the patient.
• Effective and efficient use of all IT systems used within the practice.
• Monitoring the flow of patients and ensuring that patients are seen in a logical and non-disruptive manner.
• Answering patient questions or signposting them to receive appropriate information.
• Dealing with urgent and emergency situations in a calm and efficient way.
• Communicating effectively and professionally with all patients, clinicians and colleagues.

We are a busy Practice located in rural Norfolk, close to the Broads and North Norfolk Coast. We look after just under 9000 patients at our main surgery in Coltishall and small branch surgery at Spixworth.

You will be joining a team of 6 other receptionists led by our Reception Manager and supporting our clinical team of 6 Doctors, 2 Physicians Associates, 4 Nurses and 2 Assistant Practitioners. We also have a Dispensary at Coltishall and Adminstrative team.

COLTISHALL MEDICAL PRACTICE

JOB DESCRIPTION

Medical Receptionist

Responsible to:
Practice Manager and Partners

This is a fast paced, complex, multi-tasking reception role. A great deal of motivation, initiative and common sense required.

We are a very busy medical practice, providing NHS care to just less than 9,000 patients. We are looking for someone to join our frontline reception team. You must have an excellent telephone manner, strong communication skills, the ability to learn quickly and be able to deal with challenging/demanding/fast paced situations. Team work is key in this role. Attention to detail and fast/accurate keyboard skills are essential.

This is a very active role. Full training and support provided in-house.

Act as the first point of contact for patients and other outside agencies such as the hospitals, ambulance service, pharmacies and internal staff. Helping to maintain a close and efficient working relationship between all as appropriate, whilst adhering to GDPR (data protection) and confidentiality. Assist with appropriate management of patient appointments into a variety of doctor, nursing and external clinics, deal with enquiries, signposting where appropriate to other NHS services, process new patient registrations and other administrative duties.

You will work as part of a team providing integral support to the Practice.

Main Duties

• To ensure efficiency of appointment system and monitor flow of patients into consulting rooms
• Ensure that patients without appointments but who need urgent consultations are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring associated procedures are completed
• Ensure reception and work area is kept neat and tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters

General Duties

• Open premises, check heating and ventilation and restore the telephone service
• Answer…