Apprentice Outpatient Booking Services Clerk

Overview

This is a fixed term contract for 14 months. We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!

You will be part of our team at Rouen Road processing referrals for the booking of outpatient new appointments. The role includes making patients appointments via the telephone and electronic communications, processing cancellations and updating all hospital systems to contain identical information and dealing with internal and external parties.

All applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government‑funded education upon the start of their apprenticeship

Good general standard of education; 4 GCSEs at Grade D/3 or above (or equivalent); good standard of literacy and numeracy; good communication and interpersonal skills; good IT skills.

Full time: 37.5 hours per week. Working within a large open planned office at Rouen Road, in a multi‑service booking HUB where you will be supported in learning all aspects of the role from adding referrals to PAS and referral console, to adding patients to waiting lists to book patient appointment within Trust Guidelines. Training and support will be provided by your team leads and Mentor.

The role requires the ability to multi‑task, follow Trust guidelines and work within a close team environment.

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24‑hours confidential counselling support
• On‑site Nursery at NNUH Colney Lane
• On‑site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people. It is a teaching and research hospital at the forefront of innovation with state‑of‑the‑art facilities, including the Quadram Institute, and close collaboration with the University of East Anglia.

For further details / informal visits contact:
Name:
Sally Lucas

Job title:

Divisional Operational Manager
Email address:
Telephone number: