Family Support Worker – Prisoner Family Services – HMP

Family Support Worker – Prisoner Family Services – HMP Norwich

Salary: £12.60 per hour (FTE £22,932) (Real Living Wage)

Working Pattern: We facilitate visits on Tuesdays 8:30am – 4:30pm, Wednesdays 10am – 4:30pm, Thursdays 8:30am – 4:30pm, Saturdays 8:30am – 4:30pm and Sundays 8:30am – 4:30pm, and we are recruiting for:
As and When (Casual) position to cover these shifts with the need most likely to be at weekends. Although a degree of flexibility will be required at times to meet operational demand.

We have opportunities to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Norwich providing a personal welcome for first-time and returning visitors to help them access the services available to them.

HMP Norwich part of the main HMP Estate offers a varied and exciting opportunity to work in a busy yet rewarding environment where no two days are the same. You will be required to obtain and retain enhanced security vetting for this role.

We are seeking Family Support Worker to join the team in providing effective and efficient running of the Visitor Centre and to assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children, young people and families helping to maintain positive, healthy and supportive family relationships.

To be successful you will have experience of dealing with people ideally in a customer service-based role and be able to demonstrate excellent communication and problem-solving skills sometimes under challenging circumstances whilst embracing a non-judgemental and empathetic work ethic.

To apply please click on the apply online button

Closing date for applications: 12pm, Monday 1st December 2025

Interview date: Tuesday 9th November 2025

Safeguarding and DBS requirements for your role: Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.

Closing Date: 01/12/2025

Norfolk

£12.60 per hour (FTE £22,932) (Real Living Wage)

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