Norfolk Swift Response -Reablement Liaison Officer; Nights

Norfolk Swift Response Reablement Liaison Officer (Nights) | 9521 | Permanent Contract | 20 hours per week | £14,271 to £15,211 per annum | Grade E | Norwich

Hybrid working (County Hall, Norwich)

Market supplement of 10% to the base salary to all staff employed in night roles. Paid three times a year.

Working Pattern: This is a hybrid role, with shifts split between home and office. Shifts are 9:45 pm to 6:15 am, including weekends and bank holidays on a two‑week rota. Week 1: no shifts. Week 2:
Wednesday, Thursday, Friday, Saturday, Sunday

• Taking referrals via phone and our social care system (Liquid Logic)
• Working alongside the East of England Ambulance Service to respond to incoming referrals for Swift and Night Owl services
• Triaging incoming information against service eligibility criteria, escalating to a manager where unclear, and making timely decisions on referrals
• Planning and coordinating staff logistics, ensuring the right teams are sent to the right calls, making effective use of staffing resources
• Deploying support workers to respond to unplanned care needs such as falls, personal care, or welfare checks
• Providing real‑time support to our support workers in the field, answering queries and offering a calm, reassuring voice
• Supporting referrals into Norfolk First Support

You’ll be at the heart of a 24/7 service that helps people remain at home and avoid unnecessary hospital visits. Your coordination and decision‑making will directly impact the quality and speed of care delivered.

• Someone adapted to changing priorities and challenges
• Excellent ICT and customer service skills
• Ability to work under pressure and to tight deadlines
• Confidence in assessing risk and making decisions independently, knowing when to elevate to a manager
• A collaborative mindset and a team‑focused attitude

• Guaranteed salaried hours and paid induction, with potential for overtime
• Competitive annual leave and pension scheme
• Norfolk Rewards employee discount programme
• Blue Light Card eligibility
• Health and wellbeing support, including fast‑track physiotherapy and counselling through Norfolk Support Line
• Opportunities for career development and progression

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working depending on your job role and business need
• Norfolk Rewards employee discount programme with savings on groceries, clothes, holidays, technology, gym membership, cinema
• Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• Advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
• Tax‑efficient ways of getting extra pension and new bikes
• Access to our tax‑efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
• Payment if you refer someone you know to a hard‑to‑fill job

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Other, Information Technology, and Management
• Industries:
  Security Guards and Patrol Services

Referrals increase your chances of interviewing at CEMP by 2x.

Redeployment closing date:
Sunday 4 January 2026 at 23:59
All other applicants closing date:
Sunday 11 January 2026 at 23:59