Recovery Officer

We are looking to welcome a friendly, polite and professional individual to join our Recovery Team, to work alongside colleagues with a focus on collecting unpaid Council Tax and Business Rates. This role will bring a variety of work each day, and you will deal extensively with the public. We are therefore looking for someone with great communication skills and the ability to multi‑task.

A key objective is to assist with helping people to get out of cyclical debt. This will involve taking and making phone calls from customers and, where appropriate, liaising with our Help Hub and internal debt advisors. Working on non‑routine recovery reports and cases, and deciding on the best form of recovery action, you will also deal with cases where the council is taking bankruptcy or insolvency action, liaising with the defaulter concerned and with the council's legal advisors where necessary.

You will liaise with external agencies such as the Department of Work & Pensions (DWP) and Enforcement agencies and will also have the opportunity to attend the Magistrates Court to obtain liability orders.

You will have demonstrable experience of providing customer service, ideally within the Council Tax and NDR environment, together with experience of resolving complex customer queries with successful complaint handling and resolution. You will need to have demonstrable influencing skills and the ability to neg...