Customer Service - Senior Personal Banker

Customer Service - Senior Personal Banker (12 months)

Join to apply for the Customer Service - Senior Personal Banker (12 months) role at Nat West
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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom; all normal working days must be carried out in the United Kingdom.

• Proactively support customers, helping them realise the full benefits of our service through our digital channels, and assisting with more complex financial needs such as home buying and protection.
• Provide variety in daily tasks, delivering a banking service that exceeds expectations.
• Serve as a trusted expert, supporting customers in decisions about how they bank with us, and delivering our Financial Health check.
• Meeting and supporting customers via video banking from home or face‑to‑face in a branch.
• Conducting Financial Health checks and reviewing customer accounts.
• Identifying products and services that are right for customers, helping them maximise savings.
• Recognising opportunities to assist with complex needs such as mortgages, private banking, business banking and protection.
• Completing outbound care calls to grow and maintain relationships.

This job does not meet Skilled Worker visa sponsorship requirements.

• Experience in a customer‑service environment with ability to thrive under pressure and achieve customer satisfaction.
• Ability to coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
• Skill to build rapport and trust with customers in both face‑to‑face and virtual environments.
• Excellent communication and interpersonal skills with a genuine interest in building relationships.
• Excellent planning and organisational skills.

Nat West Group supports and encourages applications from individuals who speak, or are learning to speak, Welsh. (only for branches in Wales otherwise delete)

Competitive salary starting at £26,350 pro rata for the hours you work.

You’ll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
• A generous holiday entitlement of 36 days, pro rata for hours worked.
• A monthly contribution to your retirement fund.

You’ll need to be flexible in terms of the shifts you do and the hours you work, which will be between the hours of 8 am and 8 pm and will include some bank holidays.

Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study toward a recognised external qualification that will open the door to further career opportunities.