Commissioning Editor

Salary
: £32,000 per annum, plus company benefits

Location
:
Norwich NR7 - hybrid; fully remote considered

Contract
:
Permanent, full time

Shifts
: 37.5 hours per week, Mon-Fri 9am-5:30pm with a 1-hour unpaid lunch

Work model
:
Hybrid; 3 days in office, 2 from home (
fully remote considered
)

Are you looking for your next step in publishing?

Williams Lea and TSO seek a Commissioning Editor to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue‑chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7,000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

TSO provides regulatory and standards publishing and technology solutions for regulators and organisations that set rules and industry adopted standards. Our brand and solutions are recognised by regulators and public sector bodies across the UK and overseas. We are recognised for ground‑breaking innovation and our long heritage of service and no fail delivery. Our solutions enable our clients to manage their authoritative information so that it is structured, accurate and up to date and make it easier to use and understand.

The Commissioning Editor is responsible for leading content and product development through the lifecycle, from inception to launch and beyond, including: identifying and researching opportunities; commissioning, managing and negotiating with content creators; managing quality assurance; overseeing production and technology development activities; and managing and continually seeking to improve a product post‑launch based on meaningful metrics.

They follow a user‑focused, best‑practice approach to developing relevant and high‑quality content in a variety of media, and delivering it in the most appropriate format (including: print and digital publications, online, apps, and e‑learning).

• Develop and maintain collaborative client relationships - including gaining approval for content and product development (at the start of, and during, a project)
• Present new ideas and opportunities to the client
• Attend industry and client events
• Champion the end user, and challenge assumptions
• Create, maintain and deliver against project plans to meet business and client demands
• Input into management information, presentations, and reports

• Create business cases for new projects; provide financial analysis and forecasting
• Set and manage project budgets
• Negotiate contracts and fees for authors and content creators; record and

• Support the content development team, sharing knowledge across portfolios and identifying cross-client solutions and opportunities
• Work with account management to ensure excellent client satisfaction
• Work with the service delivery team to coordinate production activities and ensure adherence to project plans
• Work with the project management and technology teams to coordinate technology development activities (including UAT)
• Work with the marketing team on market research, user experience testing and marketing plans
• Work with the sales team to identify and optimise sales channels for new products
• Identify and develop relationships with authors, content creators, SMEs and industry bodies

• Follow the content development process, completing the required documentation and ensuring sound governance of all projects
• Optimise content for output, including following content design and instructional design best practice
• Use effective project management techniques to deliver content and products on time, on budget and to the required quality
• Identify and source suitable authors, content contributors and reviewers
• Manage the quality assurance of all content, working with user panels, quality assurance reviewers, and key internal and external stakeholders
• Provide constructive feedback to content creators; work collaboratively with them to scope, shape and…