Customer Service Co-ordinator

Permanent – Full Time – 37.5 hours

We have an exciting opportunity for a Customer Service Co‑ordinator to join our East Anglia team in Norwich.

• Oversee and deliver all administrative processes associated with post‑contract and handover services.
• Ensure effective resolution and completion of defects for clients and purchasers.
• Achieve customer satisfaction by providing feedback and completing works within agreed timescales.
• Assist in the organisation of the Customer Service Operatives daily diaries.
• Log and assist in all correspondence that comes into the Customer Service Department.
• Update our CRM database.
• Deal with complex enquiries and achieve quick and efficient resolution.
• Answer incoming calls and general office administration duties.

• Strong communication skills with customers and subcontractors.
• Proactiveness and ability to work on own initiative.
• Accuracy in work output.
• Competency in MS Office and CRM Microsoft Dynamics.
• Problem‑solving skills to reduce aftersales costs through diagnosis of problems and instruction of correct subcontractors and suppliers.

• Holidays - 26 days + ability to purchase additional holiday
• Annual bonus linked to company performance
• Private medical insurance
• Life Assurance
• Pension
• Digital GP and Employee assistance programme (EAP)
• Sharesave scheme
• Access to our discount portal, Life Style Hub

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high‑quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people.

Lovell is an equal opportunities employer who encourages and values diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.

Please refer to the Job Description upon completing your application.