Customer Service Representative

Customer Service Representative

Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a full time basis.

This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers.

Salary: £24,004.50 Per Annum with bonus of up to £20%

Hours:

37.5 Hours Per Week - Shift pattern Monday - Sunday Between 8am - 8pm

Contract:

Permanent

Location:

Norwich - Hybrid

233 hours annual leave holiday increasing with length of service.

Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.

24/7 employee assistance programme with an easily accessible app!

Family and Friend's discounts on our services & products.

Pension Scheme, up to 3% Company matched.

Free on-site parking.

• Providing excellent customer service via calls, emails and live chat.
• Receive and respond to queries via email and over the phone.
• Engage with customers to resolve payment queries.
• Negotiate payment plans and monitor overdue balances.
• Handle difficult conversations with empathy and fairness.
• Keep accurate records of interactions and agreements in the system.

• Have an excellent telephone manner.
• Can build rapport with customers along with being patient and empathetic.
• Are reliable, trustworthy and motivated.
• 1 Year experience in customer facing role and display great customer service skills.
• Comfortable using a CRM although training is provided.

If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now!