Customer Service Co-ordinator

Customer Service Co‑ordinator

We have an exciting opportunity for a Customer Service Co‑ordinator to join our East Anglia team in Norwich.

• Oversee and deliver all administrative processes associated with post‑contract and handover services, ensuring the effective resolution and completion of defects for clients and purchasers.
• Achieve customer satisfaction by ensuring feedback is given to the customer and works are completed within agreed timescales.
• Assist in organising the Customer Service Operatives’ daily diaries, logging and helping with all correspondence that comes into-He-Department.
• Update our CRM database, deal with complex enquiries and achieve quick and efficient resolutions.
• Answer incoming calls and perform general office administration duties.
• Communicate with customers and subcontractors effectively, exercising proactiveness and initiative.
• Use problem‑solving skills to reduce after‑sales costs through diagnosis of problems and instruction of the correct subcontractors and suppliers.
• Maintain accuracy and precision in all work outputs.

• Competency in MS Office and CRM Microsoft Dynamics.
• Strong communication skills with customers and subcontractors.
• Proactive, initiative‑driven and highly accurate work ethic.
• Problem‑solving ability mọ reduce after‑sales costs.

• 26 days holiday + ability to purchase additional holiday.
• Annual bonus linked to company performance.
• Private medical insurance.
• Life Assurance.
• Pension.
• Digital GP and Employee Assistance Programme (EAP).
• Access to discount portal, Lifestyle Hub.

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed‑ten წარმატ; delivering high‑quality housing development and regeneration projects. We are committed to enhancing the communities in which we work and developing talent, encouraging diversity and inclusion within our teams.

Lovell is an equal opportunities employer that encourages and values diversity and inclusion within our teams.