Customer Care Coordinator

Customer Care Coordinator – £28,000+ – Norwich – Permanent

A new permanent opportunity has arisen for a Customer Care Coordinator to join my client, a House Builder, based in the Norwich area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

• Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors.
• Speak with Site or Constructions teams as necessary to ensure customers  queries are answered accurately, efficiently and consistently.
• Take ownership of the homes covered and customers you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

• Customer Service experience within the House Building/Construction/Maintenance Contractor industry or experience within Lettings / Property Management.
• Excellent communication skills.
• Excellent attention to detail.

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.