Inbound Customer Service Representatives

Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests.

If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!

Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands.

None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.

What is involved in the role?

As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:

• Delivering outstanding customer service to a variety of customers

• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system

• Taking responsibility for actions to ensure customer needs are met

• Helping customers via a chat support function

Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!

What can you bring to the role?

• An excellent phone manner with good English language skills and the ability to build rapport and show empathy

• Strong listening and questioning skills

• Confidence in Microsoft systems - word and excel

• A high level of accuracy and excellent attention to detail

• Ability to embrace change to deliver better results for customers

• Previous contact centre experience will be advantageous but not necessary – full training will be given

What are the benefits of working at Ingram Micro?

• Enjoyable place to work

• Career development (70% of our team leaders joined as agents)

• Employee Discounts (1000’s of discounts available with local and global companies)

• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons

• Modern Canteen and Breakout Facilities with hot & cold food available

• Free Tea & Coffee

• Free Fruit Friday’s

• A range of shift patterns to suit all lifestyles

• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.

• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.

The contact centre operates from 8am until 6pm Monday to Saturday, you will rotate on the following shift patterns:

Monday to Friday:

• 8am until 5pm

• 8.30am until 5.30pm

• 9am until 6pm

Saturday working is 1 in 3 and working hours are 9am-6pm

LMIND