Client Services Advisor

R13 Recruitment are proud to be partnering with a well‑established, fast‑growing professional services organisation in their search for a Client Services Advisor to join their Norwich‑based team.

This is a commercially focused B2B retention role, combining inbound and outbound communication and managing contract renewals by negotiating retention outcomes and protecting recurring revenue – all within a supportive, target‑driven environment.

If you are resilient, detail‑focused and confident negotiating with business customers, this role offers strong earning potential and long‑term progression.

Monday to Friday, 9:00am – 5:00pm working hours from central Norwich offices. Salary is offered at a £26,750 basic with a realistic OTE of £40,000 (uncapped).

This established organisation has experienced significant growth in recent years and operates within a professional B2B services environment. With a strong client base and recurring contract model, customer retention is central to continued success.

You will join a collaborative and performance‑driven team where quality conversations and long‑term client relationships are valued over aggressive sales tactics.

• Monthly bonus payments
• Quarterly call quality bonus
• Pension scheme
• Health plan
• 25 days holiday + bank holidays + birthday off
• Holiday purchase scheme
• Gym discounts

• Managing contract renewals as agreements approach expiry.
• Negotiating revised terms and price increases where applicable.
• Handling inbound cancellation requests and working to retain clients.
• Conducting selected outbound calls per day alongside managing inbound calls and emails.
• Setting clear follow‑up time frames with customers and managing your own pipeline.
• Recording activity and outcomes accurately within CRM systems.
• Identifying opportunities to negotiate exit terms where retention is not possible.
• Working towards volume, contract value and retention‑based targets.
• Ensuring high call quality standards are maintained.

• Previous experience within a B2B retention, renewals, sales or account management role.
• Experience reviewing or discussing contracts advantageous.
• Strong negotiation and influencing skills.
• Excellent rapport‑building ability.
• Resilient and comfortable handling objections.
• Able to work at pace while maintaining accuracy.
• Strong organisational skills and able to manage your own workload.
• Confident using CRM systems (Salesforce or similar desirable).
• Target‑driven and commercially aware.

To hear more details about this opportunity,  to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.