Business Support Coordinator

We Are Recruiting!

Are you passionate about the future of rail transport? Do you want to be part of a team that’s shaping the next generation of trains using cutting‑edge technology? Look no further! Join us as a Business Support Coordinator based at our Norwich Depot. Our current depot locations are in Cardiff, Glasgow, Liverpool, Leicester, Newcastle and Norwich —and plans to expand further, you’ll have wide‑ranging opportunities to build your career while working locally.

Stadler Rail Service UK (SRSUK) are looking to recruit a Business Support Coordinator, reporting into the Commercial Manager. The Business Support Coordinator will be responsible for providing effective administrative support to depot based employees, working as part of a centralised administration function ensuring consistency across site processes. The post holder will also be responsible for first-line coordination of facilities and payroll tasks, as well as supporting with the day‑to‑day running of the depot.

SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high‑class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available.

Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development.

Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders.

Customer‑Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.

We're seeking proactive individuals who align with our company KPI’s and values. If you are looking to make a difference and deliver high quality service then we want to hear from you.

• Competitive Salary
• 37 hour working week
• 25 days annual leave, 8 statutory bank holidays.
• Flexi‑time arrangements
• Defined contribution pension scheme with Scottish Widows.
  • Auto‑enrolment at 4% matched contribution rate
  • Option to increase up to 10%, fully matched
• Death in Service Cover
• Enhanced maternity policy
• Enhanced paternity policy
• Cycle to work scheme
• Company‑funded membership of the Healthshield cashback health plan.

The Business Support Coordinator provides site‑wide operational support, managing Calitime (time and attendance management system) processes, contractor control, staff onboarding, asset coordination, internal communications, and general business administration. It ensures accurate timekeeping, smooth contractor access, effective induction and onboarding, organised asset and uniform services, and clear internal updates, while assisting wider teams with events, signage, visits, room bookings, and records. Duties may expand in line with capability.

• Inputting of Annual Leave for non‑management staff
• Monthly reconciliation for pay‑run
• Daily hours checks for all staff to ensure accuracy
• 1st point of contact for Calitime enquiries on site
• Issuing of Calitime cards

• Site inductions and paperwork related to this
• Escorting visitors where/when required
• Temporary road data key/organising replacements
• Primary point of contact for Greater Anglia (GA) Contractor Controller on site

• New Staff onboarding (IT account, equipment, badges, inductions)
• Duty rail passes

• Point of contact for uniform laundering services
• Management of locker

• Collation and publication of the monthly site communications bulletin

• Support to other business areas with posters/signage etc
• Management of the paper records archive

This is not an exclusive list of tasks and the postholder may be asked to undertake additional tasks that they are able and competent.

• Good general standard of education to GCSE A-C / 9-4 level
• Excellent interpersonal and communication skills
• High level of Microsoft Office programs
• Ability to prioritise workloads and work independently when needed
• Excellent IT skills

• Recognised business administration qualification
• Experience working with time and attendance asset management systems