Case Administrator

Job Title: Case Administrator

Location: Norwich

Salary: £12.21 per hour

Hours: Full-time, Monday to Friday, 9 AM - 5 PM

Contract: Temporary, Public Sector

Do you enjoy working in a fast-paced environment where your administrative skills can make a real impact? Brook Street is partnering with His Majesty's Prison and Probation Service to recruit a Case Administrator for the National Probation Service in Norwich
.

As a Case Administrator, you'll play a vital part in supporting people on probation and probation staff. You will help ensure that processes run smoothly and efficiently, contributing to reducing re-offending and helping individuals get their lives back on track.

Your role will involve handling sensitive information, dealing with a range of enquiries, and supporting both internal staff and external service users through accurate data management and effective communication.

• Managing case files and records accurately and securely
• Liaising with Probation Officers and external agencies
• Taking inbound and outbound calls, dealing with queries
• Supporting individuals going through the probation process
• General administrative support including scheduling, data entry, and email handling
• Acting as a point of contact for service users, including those who may be in distress or presenting challenging behaviour
• Maintaining systems and databases within required time frames

• Strong verbal and written communication skills
• Confident handling phone calls in a professional and calm manner
• Good IT and data entry skills (Microsoft Word, basic Excel)
• Ability to manage sensitive/confidential information appropriately
• Experience in customer service or administrative roles
• A proactive approach with the ability to use your own initiative

• Weekly pay
• Holiday entitlement
• Pension scheme
• Full training and induction provided
• Opportunity to work within the public sector
• Office with views of Norwich Cathedral

If you're detail-oriented, proactive, and passionate about helping others, this could be the ideal role for you. Apply now to join a service that truly makes a difference.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.