Senior Client Services Administrator

My client is a Norwich based Wealth Management practice who provide investment and retirement advice to a High-Net-Worth client base. They are a boutique practice that believes in putting their strong client base at the forefront of all that they do working from a newly refurbished office in the north outskirts of the city.

The Role

Reporting to the Operations Manager, you will provide high-level administrative, technical, and client service support to the Partners and advisers. As a senior member of the administration team, you will take ownership of complex cases, support regulatory processes, and contribute to the smooth and efficient running of the Practice.

Key Responsibilities

* Providing high-level technical and administrative support to Financial Planning Partners and advisers

* Acting as a key point of contact for clients and third parties, handling enquiries professionally and efficiently

* Meeting and greeting clients and visitors, ensuring a professional and welcoming experience

* Managing the end-to-end client lifecycle, from onboarding through to ongoing servicing

* Processing new business submissions accurately and efficiently using bespoke financial services software

* Managing and maintaining accurate client records on the Practice CRM system

* Keeping back-office systems up to date with live files, detailed case notes, and supporting documentation

* Preparing meeting packs, valuations, and reports, and following up on client meeting actions and notes

* Taking ownership of more complex cases and seeing them through to resolution

* Supporting compliance and regulatory processes, ensuring adherence to FCA policies and procedures

* Assisting with Anti-Money Laundering (AML), Know Your Customer (KYC), client due diligence, and ongoing client file reviews

* Ensuring all client documentation and processes meet regulatory, audit, and data protection (GDPR) requirements

* Liaising with product providers, and other third parties as required

* Identifying opportunities to improve administrative processes and contribute to the development of internal procedures

* Supporting, training, and mentoring members of the administration team when required

* Providing ad-hoc support to the Partners and Operations Manager as needed

About You

To be successful in this role, you will ideally have:

* Several years’ experience within Financial Services, ideally within a St. James’s Place Practice, IFA, or insurance environment

* Experience supporting advisers and managing complex client cases

* Excellent customer service skills, with the ability to build trusted and long-lasting client relationships

* A proactive, self-motivated approach and the ability to work with minimal supervision

* Strong organisational and time management skills, with confidence prioritising workloads across multiple advisers

* High attention to detail and strong problem-solving ability

* Excellent written and verbal communication skills, with strong literacy and numeracy

* Strong IT skills, including Microsoft 365 and confidence using bespoke financial services systems

* A calm, professional approach when working under pressure

* Confidence working with colleagues, clients, and third parties, demonstrating honesty, integrity, and absolute discretion when handling sensitive information

Hours of work: full-time, Monday to Friday 9am until 5pm with 1 hour for lunch.

My clients holiday year runs from January 1st to December 31st each year, holiday starting point is 20 days, holiday entitlement will increase by 1 day and each year thereafter up to 25 days maximum. At Christmas, 2 additional discretionary days are awarded.

After 2 full years of service you will receive your birthday as a day extra holiday if it falls on a working day.

After 10 years with the company, holiday entitlement will increase to 27 days.

Pension

Parking

Professional qualifications are supported