Customer Services Assistant

Customer Services Assistant
Administration
Norwich, Norfolk
Pure Unity Health
Dec 8, 2025

• Be the friendly voice that welcomes patients and referrers, helping them book, reschedule, and manage appointments.
• Juggle calls, emails, and messages with ease—keeping everything running smoothly behind the scenes.
• Support our clinical team by handling admin tasks and making sure patients feel cared for from the moment they walk in.
• Keep our reception area looking professional and welcoming.
• Play a key role in ensuring patients get the treatment they need, when they need it.

• A natural communicator with a warm, professional telephone manner.
• Someone who can stay calm under pressure and keep things organised in a fast‑paced environment.
• Previous experience in customer service or healthcare admin is a bonus, but what matters most is your attitude and drive.
• Tech savvy, detail focused, and a true team player.

• You’ll be part of a supportive, friendly team that values collaboration.
• Every day is different—you’ll never be bored!
• You’ll make a real impact by helping patients access the care they need.
• Opportunities to grow your skills and career in healthcare administration.

Ready to make a difference? Apply today by sending your CV.