Apprentice Medical Secretary

Job Summary

14‑month Fixed Term Apprenticeship – Administrative Assistant, Diabetes & Endocrinology Department.

Are you our next apprentice administration hero? You will support the busy admin team, type, book patient appointments, manage telephone enquiries, file records and carry out general office duties to keep our clinics running smoothly.

Working across our Diabetes, Endocrinology and Clinical Investigation units you will contribute to the highest standards of patient care while gaining experience in a variety of activities.

• Provide high‑quality secretarial support to the department.
• Split time across multiple areas within the department, collaborating with various staff groups.
• Handle patient information daily with accuracy and confidentiality.
• Prioritise workload and use departmental database systems efficiently.
• Communicate confidently with service users over the telephone and face‑to‑face.
• Maintain effective working relationships, supporting the Trust's PRIDE values.
• Complete the Level 3 Business Administration Apprenticeship Standard within 14 months.

• Good general standard of education.
• 4 GCSEs at grade D/3 or above (or equivalent) – including Maths and English.
• Strong literacy and numeracy skills.
• Excellent communication and interpersonal skills.
• Good IT skills – Microsoft Office and PAS.
• Ability to work autonomously and in a team.
• Commitment to equality, diversity and inclusion, and the NNUH PRIDE values.

• Essential: 4 GCSEs at C/3 or above (ideally Maths and English), successful completion of the Level 3 Business Administration Apprenticeship within the 14‑month contract.
• Desirable:
  Previous NHS or customer service experience.
• Skills:
  
  Excellent communication, organisational and IT skills (Microsoft Office & PAS). Self‑motivation and independence.
• Attitude:
  Demonstrates understanding and commitment to equality, diversity and inclusion; role model for NNUH’s PRIDE values.

• Flexible working hours
• Access to Fast Track Staff Physiotherapy Service
• Multi‑faith prayer room at Colney Lane
• Discounted gym memberships and cafeteria staff discounts
• Excellent pension scheme and annual leave entitlement
• Wagestream – access to up to 40% of your pay as you earn it
• Free Park & Ride to Colney Lane
• Free 24‑hour confidential counselling support
• On‑site nursery and cafes
• Support in career development, flexible staff bank, salary sacrifice schemes (lease cars, Cycle to Work, home electronics)

Date posted: 31 December 2025

Salary: £14,722 per annum, pro‑rated

Contract:

14‑month Fixed Term, Full‑time, Flexible working

Reference number: 234‑25‑H0786

Location:

Norfolk & Norwich University Hospital, Colney Lane, Norwich, NR4 7UY

Interviews: 23 January 2025 (subject to successful application)

Norfolk and Norwich University Hospital – website:

Disclosure and Barring Service check required in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Certificate of Sponsorship:
Applicants requiring skilled worker sponsorship will be considered.