Receptionist - Rheumatology Outpatients

Overview

Rheumatology Outpatients Department at Norfolk and Norwich University Hospital is seeking a highly motivated receptionist to support patient appointments, welcome visitors, and assist multidisciplinary staff. The role requires effective communication skills, real‑time data entry into the Patient Administration System (PAS), and a flexible, team‑focused attitude.

• Serve as the first point of contact for all appointment bookings and liaise with relevant clinicians as appropriate.
• Maintain accurate and timely entry of patient information into PAS, adhering to principles of real‑time data entry.
• Provide support and cover for the waiting list coordinator managing bookings for the Rheumatology Day Unit.
• Assist with clerical duties such as data input, filing, and general administrative support to ensure smooth department operation.
• Promote a welcoming, patient‑focused environment and collaborate with doctors, nurses, and other administration staff.

• Good general standard of literacy and numeracy.
• Previous clerical work including data input.
• Experience in NHS or customer service organisation.
• Good communication and interpersonal skills.
• Flexible – able to multi‑task and prioritise.
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion.

Permanent contract – full‑time, flexible working. Salary £24,465 a year per annum (Band
2). Reference number 234-25-H0228.

Full‑time, flexible working. Norfolk and Norwich University Hospital – Norwich, NR4 7UY
.