Student Operations Support

Join to apply for the Student Operations Support role at First Intuition

This range is provided by First Intuition. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

First Intuition (FI) is a fast‑growing, innovative education provider committed to delivering outstanding learning experiences. We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally.

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted.

The Student Operations Support role is responsible for providing general administrative support to the Student Operations Support team and Tutor team within First Intuition Cambridge Limited.

• Using the training management system to set up courses, send out communications and create reports
• Order processing and invoicing for course bookings
• Ordering and organizing dispatch of distance learning and course materials
• Answering enquiries via phone and email from students and clients
• Listing new courses for sale on the website
• Managing the LMS system and dealing with any enrolment issues, opening and distributing mail and filing
• Maintaining and ordering stationary supplies
• Greeting students and directing them to their classrooms
• Organising and administering computer‑based exams, exam invigilation
• General office admin and support to the customer service and tutor team
• Supporting additional work as reasonably required by management from time to time. This list is not exhaustive.

• 25 days annual leave plus bank holidays
• 3 FI Days per year
• Hybrid working available, equipment provided for homeworking
• Flexible‑working positive employer with a range of family‑friendly policies
• Employee Assistance Programme: 24‑hour confidential access to counselling and support services
• Training and development opportunities
• Long‑term career prospects in a growing company
• Employee perks with a range of discounts suitable to your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974.

As a disability‑confident employer, we are committed to creating an inclusive and accessible recruitment process. We welcome applications from all qualified candidates and are dedicated to ensuring equal opportunities for everyone. In line with our commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any reasonable adjustments during the interview process, please let us know, and we will be happy to support you.

First Intuition collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, see the privacy notice for further details.

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits.

Entry level

Full‑time

Education

Professional Training and Coaching