Income Assistant

Housing Income Assistant (9 month fixed term)

Join to apply for the Housing Income Assistant (9 month fixed term) role at Norwich City Council.

Norwich City Council is seeking an Income Assistant to join the Housing Income & Rents team. This role involves supporting the recovery of housing debts, managing rent accounts, and contributing to projects aimed at improving service delivery and customer experience.

• Effective time management
• Strong communication skills
• Confidence with numeracy
• Great team working
• Attention to detail

• Support the delivery of income collection and rent accounting.
• Recover former tenant’s rent arrears, garage arrears and rechargeable repairs debt.
• Operate electronic accounting systems related to housing rent accounts.
• Calculate accurate Direct Debit instalments for payment of housing and garage rent.
• Process rent account adjustments with keen attention to detail in line with policies and procedures.
• Communicate effectively both verbally and in writing to internal and external customers.

• Operate electronic accounting systems in relation to housing rent accounts.
• Calculate and reconcile large financial figures within strict statutory requirements/timescales.
• Ensure casework is escalated through appropriate recovery stages in a timely manner.
• Liaise with internal and external agencies as appropriate providing accurate and timely information.
• Work towards the attainment of targets and KPI’s.
• Maintain administrative data collected.

Communicate clearly both verbally and in writing. Demonstrate a strong commitment to team working. Uses own initiative, organises own work, is adaptable and accepts personal responsibility. Good interviewing skills both face to face and on the telephone. Able to work with a wide range of customers, always be in control and avoid confrontational situations. Approach work in an organised methodical way with excellent attention to financial detail and ability to meet targets within strict timescales.

Complete tasks and respond to customer enquiries. Work in a pressurised, fast moving environment with by tight deadlines. Demonstrate an understanding of and commitment to the Councils Diversity Policy. Follow policies and procedures. Learn new work practices.

• Qualifications:
  
  Numeracy and literacy qualifications GCSE C+ grade or equivalent.
• Experience:
  
  Use of a wide range of IT systems, which include databases and excel spreadsheets. Customer Contact in a Housing related field.
• Knowledge and
  
  Experience:
  
  Office and Administration Work. IT skills and fully conversant with Microsoft Office and computerised Housing Rents applications. Reasonable level of numeracy. Effective Time management skills. Legislative requirements in relation to landlord’s obligations under its income collection responsibilities.

• All employees are eligible to join the Local Government Pension Scheme (LGPS).
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees.
• In addition to statutory public holidays, we grant an additional statutory day leave at Christmas.
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support.

• Entry level

• Full-time

• Administrative

• Government Administration

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.