Ricoh Sr. On Site Services Specialist

About the Job Ricoh Sr. On Site Services Specialist Summary

Candidate must be a self-starter, assertive, and able to multitask, adjust to changing needs, and prioritize tasks based on customer urgency. Must have excellent oral and written communication skills.

Experience in copy, print, scanning, and mail preferred. Candidate must have a dependable vehicle and be available 7:30 am–4:00 pm, Monday–Friday (Norwich, CT).

Pay rate is $18.50. NO Covid policy at this time. No parking fees. Dress code is business casual; khakis, polo or button‑down shirt.

• Assist with mail, copy, print, shipping and receiving.
• Process and deliver U.S. mail and overnight accountable packages from various carriers to customers at assigned locations.
• Operate high volume copying equipment, scanners, and image‑handling software.
• Maintain convenience copiers, clear paper jams, and inform technicians of issues.
• Perform binding, finishing work, and use bindery equipment.
• Maintain records for management reports, inventory of supplies, and billing logs.
• Distribute office supplies, fax transmissions, and mail to company personnel or designated drop‑off points.
• Respond to and coordinate all service calls required by customers.
• Provide filing duties in conjunction with customer requests, including purging and archiving old documents.
• Deliver completed jobs to pre‑determined customer locations within and outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings as needed.
• Answer customer questions regarding status or feasibility of job requests.
• Ensure upkeep of convenience copier areas, keeping them neat and well‑stocked.
• Operate shrink‑wrap machines, paper cutters, hole drillers, joggers, tape machines, stackers, electric staplers, and scales.
• Use copier equipment, calculators, fax machines, postage meters, and PCs.
• Perform other duties as assigned.
• May also perform one of the following at entry level: bindery, QC and final check, housekeeping, file services, call center representative, etc.

• High school diploma, GED, or equivalent work experience.
• Some related copy job experience preferred.
• Valid driver’s license and minimum auto insurance coverage per Ricoh policy.
• Demonstrated competency in basic computer skills, including proficiency in MS Office Suite.
• Technical aptitude with printers, copy and postage machines, and other office equipment.
• Physical ability to stand, walk, bend, reach, stretch, climb, lift or move items up to 50–55 lbs, and push or pull machines up to 700 lbs.
• Availability to travel between buildings if required.

• Street: 219 West Town Street, Norwich CT 06360.
• Hours:
  
  7:30 am – 4:00 pm, Monday–Friday.
• Job type:
  Temp to perm.
• No parking fees.