Security Service Technician

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry‑leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

• Perform repair/maintenance and moves, adds and changes of Mission Critical systems throughout New England, including but not limited to:
  Security (CCTV, Access Control, Intrusion) & Wireless Communication
• Perform low voltage cable installation, cable management, cable terminations, device installation, and other assigned service duties as required
• Troubleshoot, diagnose, and repair systems and/or equipment as necessary
• Complete Preventative Maintenance and system upgrades for systems as required
• Complete test reports and deficiency repairs for systems as required
• Produce accurate documentation of the all service performed on calls or tasks as assigned
• Provide daily updates, as required, and communication to the Service Team Lead for all assigned calls or tasks
• Perform detailed site survey visits to identify client needs and/or upgrade opportunities
• Think clearly and logistically to make accurate decisions based on personal and professional judgement and verifiable criteria
• Ability to independently service small to medium sized Mission Critical systems
• Ability to read and interpret service/project scopes, one lines, floor plans, submittals, specifications, test reports and other related project documentation
• Proficient oral and written communication skills, especially working in occupied and sensitive environments
• Proficient in cabling best practices- running, supporting, and terminating category rated and multiconductor cabling
• Experience/ certified with Fire Stopping; must be able to fire‑stop any penetrations made or found
• Basic understanding of computers and basic Microsoft Windows Applications
• Basic understanding of networking concepts (wired and wireless)
• Demonstrate basic skills required to configure and troubleshoot device connectivity (LAN and Internet access)
• Proficient with low voltage crimp tools, testing tools (meters, toners, etc.) and the use of other construction related tools
• Ability to demonstrate persistence, tactfulness, and responsibility; maintain silence regarding confidential information; make decisions based on personal judgement and verifiable criteria; deal effectively with people in actual job duties beyond giving and receiving instruction
• Demonstrate skills to provide competent customer service using active listening and empathy during various interactions (i.e., in-person, phone, email, and chat)
• Must be self‑motivated and work well with others in a team environment

• High School Diploma or equivalent
• Minimum of 2‑4 years’ experience with the service/installation and commissioning of low voltage/Data Communication systems including Security (CCTV, Access Control, Intrusion) and Wireless Communication
• Minimum of 2‑4 years’ experience related to all job duties of this position is required
• Service, construction and/or Industry experience required
• Experience Cabling, low voltage infrastructure & terminations per all applicable state, local codes and BICSI standards required
• Experience with Mission Critical Systems
  - Security (CCTV, Access Control, Intrusion) and Wireless Communication required
• Experience with the following systems preferred:
  Honeywell Pro Watch, Software House, AMAG, Genetec, DMP, Avigilon, Hirsch, Lenel S2, Bosch, Milestone, Ceragon, Cambium, Siklu
• OSHA 10
• MA State D‑License (Required for MA Security work)
• Reliable transportation, valid drivers' license and acceptable driving record
• Must be able to travel throughout New England as required (RI, MA, CT, NH, ME)
• Must be able to work off hours if/when projects require it (second, third shift and weekends)
• Must be able to participate in the Service Department on‑call rotation as required by SIGNET
• Must be able to see and hear clearly.
• Must be able to distinguish between colors (naturally or with correction); speak clearly; use arms and hands to reach for, handle and manipulate objects; coordinate eyes…