Community Liaison

Overview

Croí Healthis a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five-star CMS ratings, we lead with innovation, quality, and heart.

Join us and make a difference every day—because here, caring is more than what we do, it’s who we are.

We are looking for a Community Liaisonto work Full Time 40 hours weekly, in this position, you will be r esponsible for new referrals to the Agency. Serve as the primary liaison to prospective patients and designated health care providers as well as insurance case management professionals and community groups to ensure safe and appropriate care for all new patients.

• Establishes and develops relationships with staff, physicians, referral sources, patients and family members to facilitate the referral/admission process and acts as liaison between all entities. Explains the types of care and services the Agency offers to patients and their families.
• Recruits referrals and coordinates with intake Staff in assisting to coordinate admissions with the Agency’s daily workload
• Assesses incoming patients physical, social and psychosocial needs to ensure they meet the agency’s admission criteria. Consults with referral sources on complex patient discharges and coordinates patient’s care with agency. Obtains financial information, as necessary, from patient, family and patient chart.
• Establishes open lines of communication with referral sources to promote good community relations. Works to provide service to existing accounts and strives to increase referral numbers. Responds to questions, complaints and inquiries from patients, families, referral sources and community providers as appropriate.
• Participates in appropriate professional, community organizations and outreach activities.
• Reviews weekly Croi Health Admission Reports, records and maintains on-going statistics, i.e., tracking referral sources, admissions and insurers and submits reports as requested/required.

• 2+ years of Administrative experience
• Healthcare, Intake or sales experience preferred

Croí Healthcomplies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Croí Health complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin, sex, age, disability, or genetic information, in accordance with applicable law.

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Croí Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Public burden statement and other regulatory text are not included in this refinement to focus on the job content and essential disclosures.