Behavioral Health Coordinator

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number
R-21606

Facility
LOC
0020 - 143 Longwater Norwell
143 Longwater Drive Norwell, MA 02061

Department Name
SMC Central Scheduling

Status
Full time

Budgeted Hours
40

Shift
Day (United States of America)

Compensation Pay Range
$19.10 - $26.70

• Greet patients & visitors in a prompt, courteous and helpful manner, routing them appropriately and responding to requests for information
• Work collaboratively with Integrated Behavioral Health Associates (IBA) to coordinate consultations or treatment recommendations as instructed by the provider
• Schedule patient appointments in Cadence per established provider/department-specific scheduling rules.
• Maintain the wait, reminder and re-schedule lists if applicable
• Maintain a current referral report, ensuring timely scheduling of necessary appointments
• Maintain work area in a neat and orderly manner
• Answer phones, place calls, respond to inquiries, and take messages; respond to/follow up on Epic Inbasket requests in a timely manner
• Coordinate all aspects of the IBA process, including, but not limited to:
• Collecting applicable co-pays as directed by IBA
• Scheduling any follow up appointments in the IBA system
• Serve as a liaison between SSMC and IBA to provide timely patient care
• Maintaining a current list of insurances accepted by IBA and a list of providers in the community for those patients with insurances they do not accept

Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.

Abide by and promote all SSMC Service Standards.

M - F 830 - 5

Education if

Required: