Scheduling Specialist Job Norwell area,Massachusetts USA,Healthcare

Position: Central Scheduling Specialist

Overview

Requisition Number: R-21711

Facility: LOC
0001 - 55 Fogg Road, Weymouth, MA 02190

Department Name: SSH Reception Services

Status: Full time

Budgeted

Hours:

40

Shift: Day (United States of America)

Responsibilities

Book appointments for services at South Shore Hospital (SSH). Booking may be done with the patient, physician, physician’s office or by fax

Provide exceptional customer service to internal and external customers, owning entire process from beginning to end, including:

Ensure that the patient has a complete understanding of tests scheduled and any preps that are necessary

Accurate pre registration of all patient accounts (meets department standard of 98% accuracy on registrations)

Efficient use of scheduling software for all appointment types

Responsible for all verification of insurance benefits for all accounts

Retrieve all authorizations as necessary

Determine co-pays and collect them using eCashiering program

Coordinate with the Authorization team

Escalate issues appropriately to a higher level (Team Leader) when needed

Essential Functions (Cont.)

Technology and Learning

Participates in continued learning and possesses willingness and ability to learn and utilize new technology and procedures that develop in role and throughout the organization
Embraces technological advances that enable effective and efficient communication based on role

Medical terminology, strong computer skills, strong telephone and interpersonal communication skills

Demonstrated skills in customer service, knowledge of health insurance requirements, and ability to problem solve and think critically

Ability to work in a team setting

Qualifications

Minimum Education – Preferred:
High school diploma; two (2) years of college preferred
Minimum

Work Experience:

Minimum one (1) year admitting experience to become proficient

Schedule:

Monday - Friday 8:30am-5:00pm

Licenses/Certifications

License/Registration/Certification Requirements:

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