AAC - Scheduler

Overview

If you are an existing employee of South Shore Health then please apply through the internal career site.

Requisition Number: R-21721
Facility: LOC
0027 - 141 Longwater Norwell, 141 Longwater Drive, Norwell, MA 02061
Department: SMC Central Scheduling
Status:
Full time
Budgeted

Hours:

40
Shift: Day (United States of America)

• Will serve as primary point of contact for all inbound calls to South Shore Medical Center’s Centralized Contact Center. Will be responsible to perform a wide variety of functions including scheduling of patient appointments, collecting demographic information, verifying insurance information processing patient requests including prescription refills, distributing/responding to inquiries received via website and fax; and additional functions as directed.
• Schedule patient appointments following provider template for assigned department(s); recite all appointment information back to patient including: appointment duration, date, time, provider and location.
• Maintain consistent compliance with quality standards.
• Work collaboratively with administrative and clinical staff of assigned department(s).
• Maintain comprehensive knowledge-base of scheduling rules for assigned department(s).
• Register new patients; verify personal and insurance information; update as required.
• Assist with rescheduling patient appointments at the direction of the department Manager.
• Answer calls in a timely, courteous and helpful manner; end calls with standard closing question.
• May be required to learn and perform all operator functions to provide support as needed or assigned.
• Assist with the training of new employees upon request.
• Maintain effective level of productivity at all times.
• Willingly accept special assignments.
• Maintain work area in a neat and orderly manner.
• Have knowledge of and adhere to the SSMC Mission Statement and all SSMC policies and procedures.

• Minimum Education: High school diploma or equivalent - Required;
  Two (2) years of college preferred.
• Minimum Work Experience: 1 Year medical office experience Required.
• Epic Experience: Preferred.
• Required Knowledge and Abilities: Excellent verbal and written communication skills.
• Excellent computer skills with knowledge of various software applications.
• Knowledge of various insurance requirements.
• Excellent interpersonal skills.
• Ability to meet demanding deadlines and balance multiple tasks.
• Detail oriented with excellent organizational and prioritization skills.
• Must demonstrate computer proficiency through efficient use of the electronic medical record, patient registration/billing system, email, SSMC intranet & other computer software as required.
• Monday - Friday, 8:30 am - 5:00 pm.