It Technical Analyst

Overview

The IT Technical Analyst I provides technical support for office and manufacturing environments, handling requests via phone, email, and in person while utilizing service management tools to track and resolve issues.

Configure, deploy, and maintain endpoint devices; troubleshoot across multiple disciplines; and ensure adherence to company policies.

• Active Directory
• SCCM
• MDT
• Office 365
• Windows 10
• PC support
• PC troubleshooting
• Windows operating systems
• Network support
• Network troubleshooting
• Server support
• Database administrator
• Printers
• Computer programming
• Scanner
• Manual testing
• Manufacturing industry
• Problem management
• Organization development
• Customer service

• Exceptional customer service and communication skills for managing internal and external interactions.
• Strong organizational and time‑management abilities to prioritize tasks effectively.
• Documentation skills for maintaining accurate records and processes.
• Problem‑solving creativity using tools, experience, and resourcefulness.
• Ability to work independently with limited supervision and take ownership of tasks.
• Adaptability to changing conditions and willingness to embrace new opportunities.

• Two‑year technical degree, related certifications, or equivalent work experience.
• 2+ years in an IT support environment.
• Awareness of the ITIL process framework for structured IT service management.
• Prior experience in a manufacturing setting (preferred).
• Willingness to travel domestically up to 10%.

Entry Level

Contract position based out of Norwalk, IA. This is a fully onsite position.

The pay range for this position is $23.00 – $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

This position is anticipated to close on Jan 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.