Service Technician

Job Description

CTR Group is seeking an experienced HVAC Service Technician in the Norwalk, CT area for a Direct-Hire opportunity. You will be a direct-hire employee of the company from day one.

Outstanding Salary and Benefits:

• Signing bonus for qualified applicants
• Competitive hourly pay + performance bonuses:
  Estimated $125K per year total compensation including incentives (no cap on incentives means total compensation could be even higher)
• Medical, Vision, and Dental
• Competitive Paid Time Off
• Company vehicle and tablet
• 401(k) plan and company matching
• Career advancement path into lead technician or operations roles
• Supportive, owner-backed environment - no corporate red tape
• Thoughtful, structured, and fair on-call rotation.

Schedule
Full-time; may include occasional evening/weekend coverage during peak periods

SUMMARY:

We're hiring a skilled and dependable HVAC Service Technician to join our growing team in Norwalk. You'll perform residential and light commercial service, maintenance, and installation work with a focus on safety, quality, and customer satisfaction. This position reports to the General Manager and plays a key role in delivering the Company's experience on every job.

What You'll Do:

• Diagnose, repair, and maintain heating, cooling, and ventilation systems.
• Perform seasonal tune-ups, system inspections, and equipment change-outs.
• Accurately document work in Service Titan and ensure all service tickets are completed.
• Communicate clearly with customers regarding issues, solutions, and pricing before work begins.
• Follow all Company safety standards and procedures.
• Maintain service vehicle, inventory, and tools in clean, safe, and working condition.
• Support installation crews or other technicians as needed.
• Participate in ongoing training to maintain and expand technical knowledge.
• Uphold Company's reputation for professionalism, integrity, and high-quality service.

REQUIREMENTS:

• Valid Connecticut S1, S2, S3, or S4 HVAC license
• EPA 608 certification (Type II or Universal).
• 3+ years' experience in HVAC service, maintenance, or installation.
• Strong troubleshooting skills in both electrical and mechanical systems.
• Clean, professional appearance and strong customer-service orientation.
• Valid driver's license with a clean driving record.
• Ability to lift 50+ lbs and work in confined spaces or varying weather conditions.
• Experience using Service Titan or similar field-service software is a plus.

CTR Group has been a leader in its industry for over 30 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. Apply today and check out our website for more information.

CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.