Auto Acquisition Specialist

Overview

Garavel Subaru located in Norwalk, CT, has been your family Subaru dealership since 1997.
Garavel Subaru is Connecticut’s fastest-growing Subaru dealer. Garavel Subaru’s new facility space has over tripled in size, with a 50,000-square-foot building, 12-car showroom, and a 4.5-acre lot all powered by 267 solar panels and recycled waste oil heat.

• Garavel Subaru ranks 1st for customer service throughout New England.
• Sales volume up 58% year over year
• Grew from 12 to 31 service bays
• Every piece of service equipment from Hunter is new and state-of-the-art
• Our parts department has more than doubled in size and boasts a fill rate of 96% — this means we have 96% of all parts available immediately
• A new climate-controlled shop and three-lane indoor service drive
• Employee Fitness Center onsite

Flexible Schedule

Shifts:

5-day workweek, Monday through Friday.

We are looking for a motivated and customer-focused Upgrade Concierge to join our dealership team. This role specializes in working with existing customers, primarily through the service drive, to identify opportunities for vehicle upgrades and provide a concierge-level buying experience. If you are looking to expand your sales career, this is a great way to start your career with us!

• Engage with customers in the service drive to identify potential trade-in and upgrade opportunities.
• Use dealership CRM and equity tools to analyze customer accounts, lease terms, and trade-in values.
• Present personalized “VIP upgrade offers” that provide value, convenience, and long-term loyalty.
• Schedule and conduct VIP appointments with existing customers.
• Maintain strong follow-up with clients to encourage repeat business and referrals.
• Deliver a white-glove, concierge-style experience throughout the sales process, from greeting to delivery.
• Collaborate with the service, sales, and finance departments to ensure seamless transactions.
• Consistently achieve sales goals while maintaining high CSI (Customer Satisfaction Index) scores.

• Full-time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record.
• Previous sales experience preferred, but strong customer service or relationship-building experience is okay.
• Ability to work independently while contributing to a team environment.
• Honesty, empathy, and exceptional communication skills.
• Comfortable engaging with customers face-to-face in a service drive setting.
• Strong organizational and follow-up skills with attention to detail.
• Proficiency with CRM tools is a plus.

• Generous pay program with salary and bonuses
• Employer-paid Medical Insurance
• Dental & Vision Coverage
• Voluntary Life Insurance
• 401k program with company match
• Employee vehicle purchase program
• Employee discounts on parts and service
• Weekly pay periods
• Paid Holidays
• Vacation and Sick paid time off

• Friendly personality
  : if you don’t love people, this is not for you
• Enthusiasm
• Honesty
• Tremendous work ethic
• Solid organizational skills
• Squeaky clean driving record
• “Grit”

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Auto Acquisition specialist will frequently:

• Stand or sit for longer periods of time
• Walk the dealership lot and showroom floor
• Move frequently in and out of vehicles
• Bend, squat, or climb stairs occasionally
• Ability to lift up to 25 lbs occasionally

Garavel Subaru is an equal-opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V