Assistant Manager - SoNo Collection

Ever wondered what it’s like behind the bubbles? #lush careers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair‑trade sourcing and supporting sustainable communities, as well as giving back through our Charity Pot Program.

We

Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50 % discount on all our products
• An unconventional retail structure that supports your entrepreneurial spirit
• Opportunities for growth, as Lush loves to promote from within

As Assistant Manager, you bring Lush’s Leadership Practices into all elements of your interactions with customers, fellow staff and operations:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

The ASM supports the Shop Manager as needed in all business areas and, as second‑in‑command, will pick up Manager duties to support a strong customer experience, staff experience, shop operational excellence, and exceeding sales goals.

Responsibilities:

• Customer Service: collaborate with your team to exceed daily sales goals and create a unique and inclusive customer experience.
• Building the Brand: educate customers and staff on our brand values and articulate our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100 % Vegetarian, Handmade, and Naked Packaging.
• Product Passion: deepen your product knowledge and make informed recommendations for every need.
• Driving Sales: demonstrate strong business acumen and understand metrics, budgets, and reports to impact profitability.
• Lead Fearlessly: support your team on the sales floor, answer questions, remove obstacles, problem‑solve, and motivate them to meet sales goals.
• Grow Talent: own your development, assess performance, seek feedback, and coach the team to elevate skills.
• Be Real: communicate needs and feedback, being adaptable to the business as required.
• Live with
  
  Purpose:
  
  inspire and motivate your team, building strong peer and customer relationships.
• Recruitment and Selection: support staffing by recruiting, hiring, and succession planning.
• Staff Development: collaborate with the Manager to improve staff engagement, retention, performance, and DEIB practices.

Operational Excellence:

• Policies and Procedures: support compliance and ensure staff follow company standards for opening/closing, product integrity, respectful workplace, health & safety, and communication.
• Stock and Inventory: train inventory team on fresh standards, rotation rules, and ordering to maintain right products at right times within budget.
• Visuals and Merchandising: develop team pride in a clean, beautiful environment that follows merchandising and design standards.
• Scheduling, Time and Attendance: schedule the right staff at peak times and record breaks/meals to support wellbeing and payroll accuracy.

Qualifications:

Required:

• 1–3 years managing or supervising in a retail environment
• Excellent listening and communication skills
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent organization and time‑management skills
• Strong customer service, supervisory, and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours, including holidays, evenings, and weekends

Preferred:

• Experience with consultation‑based customer service models
• Ability to develop and train staff through positive coaching and feedback
• Proficient in Excel, Microsoft Office, and adaptable to other systems
• Basic HR skills in hiring, scheduling, training, and performance management
• Experience in cross‑cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages