Customer Success Strategist

Overview

Join Hearst to help deliver impactful media campaigns for our customers, leveraging our history, audience reach, advertising solutions, and AI tools. Hearst is committed to informing, inspiring, and provoking—with a culture of continuous learning, innovation, and integrity.

Role Overview: Hearst Newspapers is searching for a dynamic Customer Success Strategist to support our digital advertising teams. You will be responsible for building and maintaining strong customer relationships, ensuring client satisfaction, and driving retention and revenue growth. This role involves managing digital media campaigns, providing in-depth performance analysis, and offering strategic recommendations to improve customer outcomes. You will work closely with sales teams and internal departments to meet and exceed customer expectations, ensuring customers realize maximum value from the company s digital marketing solutions.

• Customer
  
  Experience:
  
  Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.
• Data Analytics: Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.
• Pipeline Management: Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue.
• Product Expertise: Become an expert on our digital and print products/services.
• Client Interaction: Provide proactive customer support, addressing concerns or issues and ensuring timely resolution.
• Client Solutions: Recommend new products and promotional opportunities to current clients and handle objections efficiently.
• Collaboration: Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.
• Implementation: Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.
• Forecasting: Manage client pipeline and monthly revenue forecast in  Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes.
• Advertising Solutions: Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.
• Drive Success with Innovative Tools: Utilize our AI-powered software to enhance every stage of the sales cycle, from prospecting and planning to presenting and closing deals.

• Purposeful: You are direct and get things done quickly, with confidence, integrity, and determination.
• Adaptable: You react and adjust to changing conditions and come up with practical ideas to deal with them.
• Driven: You have self-assurance and competitive drive, delivering high-quality, organized, and repeatable results.
• Communicator: You are a lively and intelligent person with a stimulating influence on others.
• Trend-savvy: You will keep informed of industry developments to ensure our digital advertising strategies remain cutting-edge and effective.

• Education: BA/BS degree in Advertising, Marketing, or Communications or equivalent experience.
• Experience: 2+ years of business-to-business outside sales in advertising or media, with a proven track record of new business acquisition and exceeding revenue goals.
• Skills: Superior presentation, interpersonal, and communication skills. Technically savvy with experience in Google Analytics, Excel, Word and CRM systems (Salesforce preferred).
• Mindset: Goal-oriented, competitive, analytical and forward-thinking with strong business and financial acumen.

• Dynamic Environment: A great work environment where it s never boring.
• Comprehensive Training: Paid in-depth sales and product training.
• Competitive Compensation: Competitive base salary with uncapped commissions for unlimited earning potential.
• Collaborative Culture: Ideas and input are always welcome.

• Physical Wellbeing: Medical, Dental, and Vision coverage to keep you and your family healthy.
• Invest for the Future: Competitive retirement plan with matching program in most markets.
• Generous Paid Time Off: Recharge with ample time off, including holidays and vacation.
• Paid Parental Leave: Support for growing families, with paid leave for new parents.
• Monthly Child & Dependent Care Reimbursement: Financial support for the care of your loved ones.
• Emotional Wellbeing: Be your best self with our mental wellness benefits.
• LGBTQ+ & Inclusive Health Services: Inclusive healthcare designed for every individual s needs.
• Fertility Coverage & Menopause Support: Helping you along every step of your family journey.
• Pet Wellness Reimbursement & Rover Credits: We care about your pets, too – helping you keep them happy and healthy.
• And more,  for additional benefits and details.

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