Principal Program Manager

Fact Set creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access

to financial data and analytics that investors use to make crucial decisions.

At Fact Set, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Fact Set is seeking a Principal Program Manager to program and project manage complex client implementations, enterprise transformations, and large-scale hosting migrations across the Institutional Buy Side product suite. In this role, you will own end-to-end delivery of high-impact, multi-workstream programs, ensuring disciplined governance, proactive risk management, and strategic cross-functional coordination that enable seamless transitions to production and measurable business value for clients.

You will set the standard for delivery excellence, driving consistent, predictable, and scalable outcomes for the organization's highest-priority clients.

This role requires proven expertise leading multiple concurrent, large-scale enterprise programs, with exceptional executive presence and communication skills and demonstrated ability to influence and align senior leadership in complex financial services environments. You will operate as a trusted strategic advisor to senior client stakeholders while partnering closely with internal leadership across product, technology, and account teams. The ideal candidate is highly self-directed, collaborative, and effective at leading through influence in matrixed organizations, with a proven track record delivering enterprise technology programs as a software vendor, consultant, or practitioner within financial services.

Responsibilities:

• Manage the program and project delivery of the organization's most complex client implementations using Fact Set's iterative implementation methodology, including enterprise transformations and hosting migrations.
• Own enterprise-level program governance, including scope, schedule, budget, risk, dependencies, decision management, escalation, and executive reporting across multiple work streams.
• Develop, maintain, and manage detailed program plans, RAID logs, and weekly/monthly status reporting; proactively identify risks, dependencies, and delivery bottlenecks; drive mitigation plans and escalate issues as appropriate
• Partner with client project management and senior stakeholders to align scope, timelines, dependencies, and communication strategies
• Shape and Influence program phasing and delivery strategy to maximize business value, reduce risk, and align outcomes with client business priorities and contractual commitments
• Matrix-lead cross-functional internal and client teams, setting priorities, forecasting milestones, and holding teams accountable for commitments
• Identify and manage cross-program, technical environments, and third-party vendor dependencies; coordinate sequencing to minimize conflicts, delays, and delivery risk across parallel programs
• Communicate project status, key decisions, priorities, and escalations to stakeholders; create and present project artifacts including status reports, risk assessments, and decision frameworks; manage expectations internally and externally
• Lead resource planning and capacity management across assigned programs, anticipating constraints, and proactively resolving resourcing risks
• Coordinate and manage client readiness, training, cutover planning, and transition to production, ensuring operational stability and successful adoption.
• Own project financials, burn-down tracking, and change control aligned with client statements of work
• Contribute to PMO initiatives, standards, and continuous improvement efforts to strengthen delivery consistency and maturity across the organization.

Qualifications:

• 11+ years of project management experience leading complex, multi-year, enterprise…