Sr Application Support Analyst

The Sr. Application Support Analyst is an integral part of the IT group and will work both independently and collaboratively with users across the organization. This role oversees the installation and maintenance of software applications to streamline business operations. The scope of this position will be to provide ongoing support to internal clients on a variety of technical issues involving a wide range of web based and internal applications, file transmissions, and automated reports while working with other IT teams to facilitate completion of various issues.

• Identifies, prioritizes, documents, resolves, and communicates technical and operational issues related to internal, custom-built software applications.
• Works collaboratively with individuals across the organization to troubleshoot and resolve both 3rd party and custom-developed application issues.
• Possesses strong customer service orientation in order to maintain high client satisfaction through successful and timely resolution of technical and operational problems.
• Estimates issue resolution times through both independent analysis as well as collaboration with other team members.
• Improves the overall quality and completeness of application documentation and support procedures.
• Participates in team meetings and contributes suggestions and solutions to increase cooperation and effectiveness.
• Actively seeks and applies knowledge gained from colleagues and outside resources and shares that knowledge with others.
• Develops and maintains subject matter expertise for the team/department.
• Processes business requirements from users and develops use cases or application development requirements.
• Project manages small enhancements, including maintaining a schedule and driving action items.

50%

30%

20%

Total 100%

• Bachelor’s degree in Computer Science or related field required; MS/MBA preferred.
• Finance or Accounting background highly desirable.
• Experience with Waterfall and/or Agile project management processes.
• Experience building reports from applications such as Corvu, Tableau, Crystal Reports, etc.
• Ability to coordinate with and lead individuals across other functional areas to successful conclusion of an enhancement release or break‑fix deployment.
• Proficient technical knowledge of MS‑Windows, MS Office, IE, relational database concepts and quality assurance.
• Strong time‑management and organization skills; able to document details, shift with changing business needs, and adapt to new systems and ways of working.
• Excellent problem‑solving skills and willingness to seek multiple solutions to technical and operational problems and challenges.
• Desire to increase knowledge and learn new skills and technologies quickly and efficiently.
• Demonstrated track record of improving efficiency and quality of technical operations.
• Minimum of 5 years’ experience in an application development or support delivery role.
• Excellent troubleshooting and quality assurance skills.
• Excellent interpersonal and communication skills.

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.

The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Salary Range (Chattanooga, TN): $82,759.65 to $

Salary Range (Norwalk, CT): $ to $

Annual Bonus Potential: 10%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.

Home Serve USA is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.