Patient Experience Coordinator

TAG - The Aspen Group, founded over 25 years ago with Aspen Dental, has grown to over 1,000 locations nationwide. With a mission to break barriers in healthcare such as affordability, transparency, and accessibility, TAG empowers providers and their teams to deliver exceptional care. Expanding beyond dental, TAG unites brands like Aspen Dental, Chapter, Clear Choice, Well Now, and Lovet under one vision to bring better healthcare to more people.

Through innovation and collaboration, TAG is redefining the standard for healthcare services and creating a future where health and wellness are accessible for all.

The Patient Experience Coordinator is a full-time, on-site role located in Norwalk, CT. This role involves ensuring a positive experience for patients by managing appointment scheduling, handling phone inquiries, and providing reception duties. The Patient Experience Coordinator will also support effective communication between patients and providers, while ensuring smooth day-to-day clinic operations. This position requires exceptional organizational skills and the ability to create a welcoming and professional environment for all patients.

• Strong proficiency in Phone Etiquette and Appointment Scheduling
• Experience with Receptionist Duties in a healthcare setting
• Knowledge of Medical Terminology
• Excellent Communication skills, both verbal and written
• Experience in the healthcare or customer service industry is a plus
• Ability to handle multiple tasks in a fast-paced environment
• High school diploma or equivalent required