Operations Analyst

Operation Analyst II – Order Processing Specialist Operations 3 Brook Street, Norwalk CT 06851 Temp to Perm In Office Position About Bio Wave

The Bio Wave Corporation, founded in 1997 based in Norwalk, CT, is a fast-moving entrepreneurial minded health-care organization scaling rapidly both nationally, and globally. The organization services three key domestic markets, being Veterans (through the United States Department of Veterans Affairs), Athletes, (directly and indirectly through college and professional sports teams), and the broader Commercial “pain” market (directly through HSA/FSA stores, and indirectly through provider-based prescriptions).

Organizational momentum is predicated on three key strengths, being our Customer Experience (CX), our unique go-to-market model, and our industry leading product families.

We are passionate and dedicated in our mission to help our nation’s heroes, athletes, and those suffering with chronic pain find non-opioid Modern Pain Management Solutions for their acute, chronic and post-operative pain. As we execute our mission with great passion and energy, these guidelines show us how to help people and at the same time be an honored guest and good neighbor.

Onwards!

The Order Processing Specialist is responsible for the end-to-end order lifecycle, ensuring accuracy, efficiency, and excellent customer service. This role processes incoming orders, verifies product availability, coordinates with inventory, shipping, and sales teams, and ensures timely and fulfillment. The ideal candidate is detail-oriented, tech‑savvy, and thrives in a fast‑paced, team‑oriented environment.

• Validate order details including pricing, product codes, shipping terms, and product availability
• Communicate with Sales and Customer Service departments to resolve order discrepancies
• Review, enter, submit payment and manage customer orders using Salesforce and Inventory Management Software Systems
• Prepare shipment documentation through shipping logistics software
• Assist with Returned Merchandise Authorizations through Credit Memo’s and adjustments to Inventory levels
• Ensure all documentation and processing activities comply with ISO 13485:2016 requirements

• Collaborate with internal Fulfillment staff to ensure timely order fulfillment
• Provide order status updates, shipping confirmations, and tracking to internal/external stakeholders and customers as required
• Support continuous improvement initiatives in order processing workflows

• Maintain full traceability and documentation for each order in accordance with ISO 13485:2016 and FDA requirements
• Support internal audits and inspections by ensuring order records are current, complete, and compliant
• Follow all SOPs and contribute to continuous improvement of order processing workflows
• Additional tasks as assigned

• 2+ years of experience in sales order entry, particularly in a related industry is preferred
• Excellent attention to detail, problem-solving abilities, organizational skills, and verbal/written communication with the ability to work with tight deadlines is necessary for success
• Proficiency in Microsoft Office
• Ability to navigate through Bio Wave’s CRM systems (Salesforce and Quick Books) – prior knowledge of both systems is not necessary
• Looking for a team member that can prioritize tasks, meet deadlines, work both independently and within a team and has strong results-driven attitude

• ERP/CRM software proficiency (e.g., SAP, Net Suite, Salesforce)
• Data accuracy and validation
• Shipping and logistics coordination
• Basic accounting knowledge (POs, SOs, credit memos)
• Customer service oriented
• Collaboration with sales, warehouse, and finance teams

• Adaptability to changing order volumes
• Proactive follow-through
• Accountability and dependability
• High level of confidentiality and integrity

• High School Diploma or equivalent required;
  Associate’s or Bachelor’s degree preferred

• Base: $50,000-$55,000
• Medical Family – 55%, Employee 45% (year 1&2), 75% (3 years onwards)
• 401K- discretionary 2.5%…