ECS Representative

About Nalco Water

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation, and manufacturing), heavy industry (chemical, power, and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment.

Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability, and performance for our customers.

• Oversee and monitor the complete process of service and equipment orders, ensuring smooth communication and coordination across departments and with external partners.
• Process customer orders for services and equipment. Coordinate service orders.
• Provide punctual services such as cleaning and disinfection, repairs, and other maintenance.
• Perform monthly, quarterly, and annual maintenance of equipment.
• Install new equipment.
• Manage supplier relationships: liaise with external suppliers, monitor service performance and compliance, validate billing, and issue customer invoices.
• Process orders for both standard equipment (from our Nichelino or Ecolab Engineering plants) and non‑standard equipment (from external suppliers).
• Manage complex workflows including SAP processing, supplier order requests, confirmations, delivery tracking, and invoicing.
• Collaborate closely with Engineering, Sales, Credit Control, Purchasing, Logistics, and Billing teams.
• Transport requests related to equipment in clients.
• Customer invoice corrections.
• Resolve returns and exchanges in customers.
• Respond to Sales Force inquiries regarding order entry and delivery times.
• Manage additional reports (Excel/Access) for project control.
• Manage digital files of each order.

• Degree ideally Business.
• Proven professional experience in order processing or customer service (local and/or international).
• Languages:
  
  English C1 level.
• Technical skills: SAP Order‑to‑Cash experience is a plus. Proficiency in Office 365 (Outlook, Excel, Word).
• Personal skills:
  Strong communication and interpersonal abilities to interact effectively with internal and external groups. Decisive, collaborative, and adaptable under pressure. Highly organized with strong problem‑solving skills.

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.